Pizza Rustica — Restaurant in Toronto

This place deserves nothing but negative stars. My friends and I ate at this establishment post Blue Jays game for a friend’s birthday. Upon arrival to our reservation, our table was not set up, dirty and the waiters looked lost and confused.

Once being seated, we were advised that the wait for food would be roughly an hour which we were okay with, however we did not realize that everything else would also be a lengthy wait. Our server failed to provide us with the most basic things for our table. We had to request for water on several occasions and it took about 30 minutes for our waiter to bring us a pitcher of water. It then took an additional 10 minutes to request for the waiter to provide us with cups to drink the water which is absolutely ridiculous. We also had to request for utensils, napkins and plates.

After the lengthy wait, we received our food. It was very poor quality for the price. The chicken was like rubber and tasted gross. A Delissio Pizza is much better for a fraction of the price. It is also important to mention that this restaurant has no AC and on a hot summer night was boiling. The restaurant also had multiple flies everywhere.

Towards the end of the evening when everyone was ready to pay their bills, the already terrible experience turned into an absolute ** show. The waiter messed up everybody's bills and then was trying to blame our group for the confusion. As a server, it is your responsibility to keep tabs on everyone's orders. If you have poor organizational skills that is on you not on your customers. It is important to note that at this time, the manager and/or owner of the establishment walked in and rather than rectify the situation only made it worse. I have never met someone so condescending and rude. If the waiter made a mistake and there was an issue.. that's fine own up to your mistake and rectify the situation, rather than try put the blame on your customers. The owner then stated that they could not split bills for groups more than 6. This was not once mentioned to our group. It's funny that after our waiter split up all the bills and completely messed them up …. all of a sudden it wasn't unable to be done. It took over hour of going back and forth with the owner and waiter to pay our bills. Our group was also charged 18% gratuity for service that was worse than McDonalds ( which says a lot). We were also charged a mystery debit fee and when asked... no one had an answer as to why it was on the bill. PLEASE SAVE YOUR HARD EARN MONEY AND TIME!

This place is open 24 hours, however, should be closed for 24+ to train their staff/management on customer service and quite frankly … on how to be a decent human being. Pizzarustica is a great place...

This was the worst dining experience I’ve had anywhere in my life. It will be tough to top this.

Our visit started fine - but we should have been more scared of the “comedy night” notice on the chalk board. But hey, how bad can it be, we thought, and we’ll probably have gone by the time it starts.

Things started to go wrong right after we ordered. It seemed like there was a problem with the oven and it took 30 minutes to receive the first pizza of our order, which turned up certainly “well done” but still fairly edible. I was the lucky one. Then the restaurant started to get a bit smoky and the concern from the staff suggested something might be wrong.

Then the comedy started, except it never really did. What this consisted of was the most excruciatingly bad “observations” about “white people” and crude jokes about customers appearance or jobs.

The next pizza arrived, 15 minutes after the first, this one borderline inedible with a layer of charcoal on the outside.

The comedy continued to no one’s enjoyment, though the poor customers who had been picked on tried to make their own jokes to keep the mood above entirely abject despair. Everyone desperately wants to leave.

The next pizza arrived, we’re at 3 of 5, this pizza should not have been served to a paying customer, the crust was black and inedible.

The smoke in the restaurant was now at levels dangerous to human health, and the comedians reflections on that situation were at least a very brief respite from their effort to make jokes about “Asian people” or masturbation.

The 4th pizza arrives. 40 minutes after the first. We are on the home stretch. This pizza is as bad as the last one. It’s hard to tell what’s wrong with the oven or if the chefs have no idea what they’re doing.

The smoke in the restaurant is still worse but cruelly there is no fire to consume us all and free us from the comedy.

The comedian by now is reflecting on the state of his life, which sounds more like a plea for help than a source of entertainment and frankly at this point I wish him no good will. We really would all be better off without him.

The fifth pizza arrives, just about edible, 50 minutes after the first one, but at least we will soon be free.

The cost of leaving is a mere $150 with a suggested 30% tip. Funnier joke than anything we heard all night. It was borderline offensive to charge any customer for this experience.

DO NOT GO HERE. DO NOT GO HERE. DO...

Let me start by saying this is by far the WORST experience I’ve ever had at a restaurant.

We had a reservation for 20 people for my best friend’s birthday, which they clearly were not prepared for. We had to wait for multiple tables to be put together for us. We were told the food would be an hr and 30min wait which we were fine with. However, we had to wait 30mins to have our orders taken and receive water. The restaurant itself lacked A/C and is infested with flies.

Now let me start with the food. Absolutely terrible. The toppings for the pizza definitely come frozen. Vegetables taste like they’ve had freezer burn and the chicken taste basically straight out of a box.$9 for a bottle of corona and 3.50 for pop with no refills… amazing.

Next comes the service , that was a nightmare. The server 1. Forgets to mention the 18% gratuity 2. Fails to mention a DEBIT charge of $15… 3. That the party would be ONE bill. All crucial information when hosting a party. She also was taking orders on her phone and messed up the FIRST order she took. When it came time to split the bills, she asked us to help her split the bill… Clearly she was new and inexperience as well as untrained. She was absolutely flustered and completely messed up the bills. We were charged extra drinks and food that we didn’t even order. We were given three bills that were split terribly and asked to etransfer the differences among each other… The owners walk in at the same time and provide us with the worst explanations for these extra charges and mistakes. Rather than ask us what the problem is ,they would ask the manager why we had separate bills . The manager who was also present before the owners came in was no help to the server and provided her with no assistance. My friends and I have all worked in restaurants as either servers or managers and have never seen a more sorry excuse for a restaurant as this. The owners claim they were doing us a favour by splitting the bill and apparently no where downtown splits the bill for over 6 people… yeah right.

The owners failed to own up to the mistakes made by their staff and made zero effort in rectifying them. If I could rate this place lower than a zero I would.

I would not recommend this place to anyone not even my worst enemy. Get yourself a walk in pizza before you even consider this horrendous excuse of a...