Subway — Restaurant in Toronto

I was at the location by Kennedy and Lawrence last night at 10:30 pm( they close at 11) and I ordered a footlong veggie for my wife...as the lady was preparing the food, I was trying to decide what I wanted, after about 2 minutes and the first sandwich not even being completed, the lady working told me to hurry up with my other order. I was shocked and thought she was joking...but she wasn't...she said I need to hurry up with my order as if I was keeping her from finishing. This type of rude, ignorant customer service is becoming way to Normal and it makes me sick even thinking about it. I wasn't in there 5 minutes before closing, and I was being very pleasant but this interaction completely ruined my day. She was rude and didn't care at all about what she said. It was unprofessional and I really didn't even want to buy the first sub at that point but I did because my wife was hungry. I just don't understand what is happening anymore with customer service. She acted as if I was keeping her from closing and it was my fault that I didn't have my order ready immediately. I will never go back there and I truly hope they go out of business because they shouldn't be able to treat customers this way and still operate a franchise. They need better training and some sort of common courtesy. It was truly a horrible experience and completely ruined my day. She should be ashamed of herself and removed from any position that allows her to interact with customers. It's a real shame that this is accepted these days but the way she made me feel was absolutely horrible and I did not deserve that. Also I didn't end up getting anything for myself so she also lost the business additional money. I wouldn't recommend this location to anyone and I'd even go as far as telling people about my experience just to defer others to go there as well! And $4 extra for some guacamole...

The slogan is 'Subway eat fresh' keep in mind. I'll be contacting Subway Headquarters about this incident, with the recorded video I showed you (the sandwich artist).

At 10:15am, I walk in and order a breakfast meal for $15. The lady (a sandwich artist lmao) clearly had vegetables out from the night before, which did not look fresh. Mushy tomatoes, mess along the sides of the tin, missing toppings. I decide to choose what is safe as I was extremely hungry.

While sitting at the table and moments before finishing my breakfast sandwich, a ROACH falls from the ceiling onto the floor. I IMMEDIATELY start recording, then show the lady (sandwich artist) the video. I request a refund, but she says it's "not our responsibility" and "it's not like the roach was in the food".

I still have the video to show headquarters. You probably thought because I didn't argue, that it was over. It is not.

Simply because of her attitude, I will not let this go. Had she simply provided my refund, I might not have written this review, or showed the video to Subway headquarters and Toronto public health. Nonetheless, I will show this video to public health and whoever else will listen. Subway is in shambles.

15 dollars is too much to spend, to eat unfresh vegetables and watch a roach skydive from...

This franchise has serious cleanliness issues. This is the third location that I have gone to this year that has an 'Out of Service' sign on the washroom door. I witnessed a upset father and his young son who had to leave this restaurant because the washroom was 'not working'. I then came back to the store a week later and it was still not open... so this is an obvious lie. I find this quite disgusting. I think that ANY restaurant with eat-in seating without working washrooms should be CLOSED by the city within 2 hours!!! Come on SUBWAY, you are an established company. Please FORCE your franchisees to provide washroom facilities and are open and clean. I suspect your likely Indian management at these stores may have something to do with this issue. However by not having a place to wash our hands before eating YOU make us all untouchables! SUBWAY please show a little more respect to your customers and open your damn...