Thai Express Restaurant Scarborough — Restaurant in Toronto

I ordered chicken pad thai and got a container of nothing but 99% of plain noodles. My friend actually thought I must not have ordered chicken! I thought there was a mistake...but then we saw AT MOST 5 of the thinnest pieces of chicken, the deli would be jealous of how thin their pieces were! I was shocked. Imagine paying $16 for just noodles! No egg and 2 measly pieces of tofu, why are you charging hefty prices for protein but don't put it in? They don't even give you peanuts as a topping anymore, really robbing people of every source of protein. I feel like I was robbed. How do you even feel good serving this to your customers? This is not a issue at the other locations, they give plenty of chicken and their pad thai actually have egg too AND bigger portions. Franchises should be standardized, this location gives Thai Express a bad rep. Considering there are so many choices in the STC food court, I would never go back to...

I asked for the red curry and I asked the guy there to give vegetarian only no eggs and veggies and tofu only. That time the guy there did not tell me anything that the red curry is made of fish. While i was asking for veg dish he should have told me that the curry is fish based. I went there to inform them about the issue with the bowl. I got vomiting from the smell and threw the bowl in the garbage. Then I asked them if they can replace the item for me with only vegetarian. They said I need to bring the bowl back then they can replace. I told them I threw it in the garbage as I got vomiting from it. Anyway they were also going to throw it. So what is the difference it would make? They also know i have thrown it in the garbage. Also the staff was rude and mentioned like people like you eat it and then say they didn’t like and want to return. What did the lady mean by saying that? Very bad...

The chicken is old and stale. The breaded coat around it is so gross and inedible. This had to of been made 4-5 days ago. The only thing I can eat is the rice and even that is questionable. I’m so disgusted. I ordered and paid extra for this pineapple chicken with fried rice. This was disgusting and I’ve had it before and it was amazing. I’m appalled that they would even consider serving this to paying customers. They have to know that the feedback would be negative. I called the restaurant 6 times. They answered the first time and hung up right away without saying a word. They need to do better this was the worst...