Icy Bar Knight — Restaurant in Vancouver

GO SOMEWHERE ELSE. SERVICE & FOOD NOT GOOD. OR CHANGE MANAGEMENT We were group of 8 ppl. Icy Bar was completely empty.

1. Ceiling light flickering and alarm kept on beeping every 30sec. It was unwelcoming atmosphere.
2. We were seated in a 6 top, older female server refused to let us move 2 top so we didn't need to squeeze. Whole time we were there, there was just another table of 3ppl that came.
3. 6 of us ordered tofu dessert & it was NOT smooth at all
4. it was -2 degree and 6 of us ordered HOT tofu dessert. 1 dessert came cold and younger server said it's ordered as "cold". So my friend requested to heat it up by microwave and server had to ask older server. Older server still argued that my friend ordered it as cold. After asking 4th time to heat it up in microwave, server reluctantly brought it back in.
5. QR code ordering system forces you to pay a tip (lowest amount tip is $1). I paid cash so I don't need to pay tip on establishment that has poor service.

Owner needs to revamp this place and change...

I believe it was last year when things all turned decent to now below average. Early last year, the young CBC couple who worked there knew how to make decent drinks , good customer service, and knew proper items on menu.

Soon after they left and change management, now its a taiwanese/mandarin family. The drinks are not as flavourful. Oftentimes forgetting the condensed milk or other syrups needed for particular orders...so what you get is shaved ice, your desired topping and thats it. To make a successful item, there are other toppings to make the dish come together. Not just slap on 2 or 3 things and serve it. They should learn how to make it properly. Perhaps go ask IcyBar at ParkerPlace and Crystal Mall since they were the original stores that started this...

I had one of the worst experiences at this restaurant. One of the servers was extremely rude, disrespectful, and lacked basic manners when dealing with customers. Instead of doing her job, she was busy chatting and laughing with her friends who had come to visit her at the restaurant. It was clear she had no interest in serving or helping the waiting customers.

Only one other staff member — another girl — was actually doing her job and trying to manage everything politely and professionally. She was the only saving grace in the entire situation.

Several people, including us, were left waiting for a long time for food and service. Some customers even walked out because they were tired of waiting. Honestly, it felt like customer service was the last...