I had very positive experience staying at the Pinnacle about a month ago. Decided to come here to use the lunch guest coupons from the stay. Overall, poor experience. The food quality is below average. The restaurant menu claims that the Fish and Chips is popular and a favorite by customers, but it’s literally two pieces of overcooked fish with very hard breading that leaves your mouth sore. I had the Fish and Chips twice, today and once before during my stay. The first time I thought it was mistakenly overcooked, but now I realized it’s just bad. Fool me twice, shame on me. A lot of people probably order it because it’s a safe bet to eat in any menu and it is the first and only time they will ever eat at the restaurant. I bet if they could somehow survey returning customers, those same people like me would not order it again.
First, I walk up to the hostess to ask for a table. The hostess says nothing, no greeting whatsoever and proceeds to seat me. She says nothing the whole time I’m following her to the table, then sets the menu down and walks away. She didn’t say a single word during the interaction. Not to sound unreasonable but I realized that was the first time in my life that a hostess neither greeted me or nor said anything. After the meal, I politely mentioned it to my server (who provided good and normal table service) with the hopes of him saying something privately to discourage such rude service, but as it turns out, she is the MANAGER lol. Hosting must’ve been beneath her or maybe my outfit gave off poor person vibes haha too bad I live in a 3BR here in downtown less than five mins away.
Second, another server brings out my food and walks right past me. A customer at the other table had to redirect him to me. Since I’m eating fish and there was no lemon with the meal, I asked him for some lemon. The guy takes more than five mins to comeback, which is alot given there’s only two pieces of fish. By the time he comes back, I’ve already ate almost half of my meal. He walks up with a little fish plate and ONE single slice of lemon lol. I chuckled when I saw him and it was a bit humorous because the little plate looked so empty with one lemon in the middle. He then gives me the lemon and says, “I hope this is enough for you.” To which I laughed and answered, “No, it’s not.” At this point, Im already not enjoying my experience so I let the awkwardness sit for a few seconds before politely asking, “Do you mind if I get a bit more?” To his credit, he returned quickly, this time with TWO slices lol.
Last, I was sitting outside and there was a strong smell of gas coming from somewhere. Im not sure what it was but it was present the whole time I was eating. It was noticeable enough that I looked around several times to make sure there was no hazard around me.
With all that said, I’m absolutely never coming back here. I thought about not tipping to make a point, but ended up doing so because I didn’t want to punish my server for things that he wasn’t responsible for. It may seem like I’m being a whiner, but it’s incredible what you notice after a bad first impression of the customer service. Too many good places nearby with much better quality of food and service to spend...
Read moreOur first day in Canada and we were recommended this restaurant by our hotel concierge and check in host.
To start we arrived around 3pm, which is 5pm our normal time. We were hoping to get the dinner menu as we wanted a nice steak. The waitress stated they were serving from the lunch menu only. The dinner service started at 4pm, she said we could come back then. We were a little upset, but we were hungry after traveling a good distance on an empty stomach. We decided to change our focus to lunch.
We started with the sourdough & olive oil. We received 2 burnt pieces and 2 medium toasted slices with a spread consisting of balsamic vinegar, butter, and something else I could not recognize. I very much enjoyed the spread over my 2 pieces which were the burnt pieces. I loved it!
I decided on the Lingcod & chips for my lunch. I finally received the fish and chips that tasted like they did not come out of a frozen pre boxed dinner. The server asked on delivery if there was anything else needed, I asked him if they had malt vinegar on the side. He replied I'll be right back and left with a smile. Our waitress came by to quickly ask if we needed anything, since receiving our meals. I said only my tea refilled, thinking that the gentleman was getting the malt vinegar. Five to ten minutes pass, and the gentleman came back out serving another table. He glanced over at me, then realized he forgot my malt vinegar. He apologized and left. Our waitress came by again and asked if there was something wrong with my food, I told her I was waiting on the malt vinegar. She immediately took off as if I should have told her that in the first place. She came back with the small cup for me and set it down, nothing stated and walked away. Made me feel a little ashamed that I asked for it. The gentlman also walked out and apologetically smiled my direction and delivered food he was carrying for another table. I ran out of my tea and water and needed a refill. Our waitress did not come back, until it was time to pay. My husband had to give me his water he had left to try to help. Apparently there was just one waitress waiting on the tables and the one gentleman serving the food. So the table service slowed considerably as it got busier.
The food was good. The service needed help. The restaurant atmosphere was nice. If you are to eat here, I would suggest first to look at what times the services are for each menu before deciding. We were unaware, otherwise we may have gone...
Read moreHave you ever visited a restaurant, ended up having an issue, yet you left with such satisfaction and a feeling of complete joy, that it didn't even matter? Yup, that happened to me here at P2B Bistro and Bar. They are located inside Pinnacle Hotel Harbourfront. (The review of the hotel is posted separately) This is my first time in Vancouver. Dinner my first night here, at P2B, was delicious. Happy hour from 3-6 includes some great choices. Ours were a beautiful charcuterie board with a diverse selection for $18. A sourdough and olive oil plate that includes an olive tapenade and balsamic $9. Probably one of the best sourdough breads I've ever had. The Italian espresso martini $12, was outstanding. They put their own twist on it. I've never had one before, so I don't know the difference. But this one was money! Has anyone ever flown to another country just for a cocktail? Haha, I can dream. On to dinner. We shared a dish, Linguine Puttanesca $24. The flavor was exquisite. The spice of it was perfectly balanced with the salty capers and rich tomato sauce. It was split into 2 plates (pictured) so the half portion size in each bowl was just perfect, since having indulged in appetizers and still wanting dessert. Vacationing allows me a reason to splurge sometimes and I'm glad I did. Dessert was magnificent. House made crème brûlée $13, was one of the best I've ever tasted. The rich, yet delicate custard was decadent with a perfectly hardened, caramelized sugar topping. Topped with fresh fruit and a small biscotti its presentation was outstanding. Affogato was also ordered. It was the perfect harmony of hot and cold. Creamy vanilla ice cream with the bold, hot espresso, created a delicious combination of balanced sweet and bitter. It too was served with a small biscotti. (Yes, I dunked, lol) We enjoyed outside patio dining with a beautiful view of the water and surrounding city. It was so nice. Did I mention an issue? Hardly worth mentioning except that it brought me to meeting the manager, Samantha. She has to be one of the best people, in her position, that I've ever met. Sometimes things happen for a reason and tonight that reason was to be able to meet her. She was professional, kind, thoughtful and absolutely delightful. The interaction with her was the cherry on the sundae to this whole amazing dinner experience. I highly recommend P2B Bistro and Bar if you are staying at the hotel. It's worth the visit even...
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