Tim Hortons — Restaurant in Vancouver

On June 21th, I ordered the Supreme Steak sandwich, but it was missing bacon. I called the store and spoke with the manager, Rupal, who promptly looked into the issue and assured me that on my next visit, I could mention it to the front staff and they would take care of it.

On July 6th, I returned and ordered the same sandwich. I showed the staff a picture of the previous order and mentioned Rupal name as advised. The staff acknowledged it, but another employee overheard and asked what the issue was. At that point, the staff assisting me responded in their own language, which I didn’t understand. It gave the impression that the concern was being brushed off, and honestly, speaking in a different language in front of guests while handling a customer issue felt quite unprofessional.

In the end, nothing was done to address my previous concern no apology, no replacement, no goodwill gesture.

To make matters worse, the sandwich I received this time had barely any peppercorn sauce, making it extremely dry and unpleasant to eat. It took away from the whole experience, and I ended up throwing half of it away.

Additionally, as shown in the attached photo, the second sandwich was served in a sandwich bag instead of the usual square box, which affected the consistency and presentation.

I’ve always appreciated your food, but experiencing two poor visits in a row combined with the lack of care in handling the issue has been truly...

I went there on saturday , i’ve ordered over phone by mistake i put the wrong adress , when i visi there to enquire my order i showed it to one guy who said it will come even i showed him my phone saying i’m not sure if it’s right location. They were taking so long then i again called a girl that how long my order gonna take nd them she ask me about my name and order number clarifying that they haven’t recieved the order , that was my mistake that i put wrong adress but then she said they can make it for me, there was another girl named Rubal who were literally bullshit with having 0 sense of customer service said that no don’t give in a very rude manner in their own language i mean i myself working as An Manager but i haven’t treated any customer this way if she’s supervisor or on any position she can explain nicely to me that you have to pay we’re not allowed to give dood in this way. But she was honestly so stupid and rude i won’t suggest this kinda people on position of any supervision who don’t even know how to...

This Tim Hortons location is quite convenient as it’s close to the SkyTrain station and a bus stop. There’s usually a rush hour in the morning, which is expected. However, the staff could significantly improve their customer service. They don’t seem very efficient, and it’s clear that better leadership is needed to guide them. I've been to this place few times and I once ordered chai tea with some milk, but when I received my drink, it was just a tea bag with no milk added. When I brought this to the staff’s attention, instead of fixing the drink, they gave me four small milk cups to add myself. Since I was in a hurry, I accepted it.

Additionally, the cleanliness of the store could use more attention. Overall, this is a great location, but the staff needs to be more attentive, and focused in providing better customer service. I hope...