Fatburger Victoria — Restaurant in Victoria

I used to eat at this location on a regular basis in the past and thoroughly enjoyed both the food and welcoming front of house staff. Having not been for several months and just left the Santa parade downtown tonight, my wife, son, and I decided to visit once again. A friend also joined us as it was their first time going there and I had told tales of previous pleasant experiences. Given the parade had just occurred and it was a Saturday, we were anticipating it to be overwhelmingly busy and a long lineup, but were happily pleased to be able to find seating and order immediately. Unfortunately, our experience was then marred. The girl at the till acted extremely abrupt and disgruntled with each customer before, with, and after myself, setting off warning signals on its own. Ordering, I didn't hesitate in asking for the awesomeness of the XXXL, to which she recorded as a double. Upon my asking if this was an error or whether this ceased to be a thing in my time away from Fatburger, she huffed that it doesn't exist. I was sad about this, but things like this happen with restaurant menus, so not to worry I thought. It came time to pay, so pay I did, with a relatively small and reasonable reduction in tip due to her attitude with customers. She then read off the ticket for the kitchen as per normal experience, but then I was shocked to hear her loudly declare to the kitchen "bad tipper". This had me wondering and worrying what exactly occurs from this call, especially given the disgruntled nature of the staff and that both my wife and young son were eating too. I also wonder about what appears to be standard procedure of punishing customers for a fair reduction in a tip for bad service, the entire point in the tip system. I can say that whilst I greatly enjoyed the food and service in the past, I will not be returning to Fatburger and will never recommend it again if this is the standard they wish to project in such a loud and...

Terrible Terrible place . Terrible food, Terrible service. I ordered a burger with tomato, lettuce and pickles. I explicitly said NO onions, cheese or mayo. Guess what burger I got? A burger with onions, cheese and mayo and WITHOUT tomatoes, lettuce or pickles. The host was very unpleasant but replaced my burger. I saw her giving the wrong burger to her friend that was sitting at one of the tables.

Then they brought the milkshake my kid asked for. But my kid asked for a strawberry milkshake and the unpleasant host brought a caramel milkshake. I mean how can you get that one wrong? When I told her it was wrong she brought us strawberry milkshake but I saw the stuff at the kitchen looking at us and laughing. Once again the host gave the wrong milkshake to her friend that was sitting in the restaurant. Very weird... and by the way I asked twice if the milkshake was included in the kid's meal and she said it was, but then I saw that she charged me $7.99 extra.

My kids also asked for ketchup with her order. Guess what we didn't get? That's right! Ketchup! Like seriously?

When we finally got our right order, I was surprised of how low quality the food was. I mean I understand this is a fast food restaurant but this was a whole new level of low quality food. The burger was as thin as paper, and the cola was maybe 10% cola and 90% water. My kid's chicken fingers looked like someone threw them in to the kids meal box.

At some point the manager came to talk to us. I tried to explain him what was wrong but everything I told him, he got it wrong. When I told him about the wrong burger order, he said 'oh, so you asked for onions, cheese and mayo?'. Buddy, I just told you that I DID NOT ask for it. I tried to explain more, but honestly he just repited the opposite of everything I just told him!

Overall we had a very unpleasant experience and I wouldn't...

What an absolute disaster of a meal! Came in craving a proper fat and juicy burger with a friend, but what I got was a sorry excuse for a smash burger. First off, the fries—half cold, half hot, and clearly mixed with old ones. Who does that? I had to send them back for a fresh batch. Then there’s the soda, tasting like pure CO2—undrinkable.

But here’s the real kicker: one burger looked smaller than the other. When I mentioned it, the waitress didn’t even bother to check, just dismissed me with a lazy, “No, they’re the same size.” Really? What kind of service is that? And those fries? Barely cooked!

This wasn’t a meal; it was a trainwreck. I came for a juicy, indulgent fat burger and left with dry, disappointing rubbish. Service was abysmal, food was worse. Sort it out. Wouldn’t recommend this place unless you fancy paying for mediocrity. And to top it all off, we paid $28 each including tip! Let me tell you, that’s $28 I’ll never get back. Lesson learned: never tip before eating. Why reward incompetence in advance? This place is a joke. If you’re charging premium prices, at least deliver something edible!

Shout-out to the customer, Jazz, at the table next to us. She clearly noticed the burgers were different sizes—thank you for having eyes, unlike the staff here! She even mentioned she knows the owner. Honestly, Jazz was the highlight of the entire experience—a kind, observant person who saw the absolute trainwreck of service we endured.

Jazz, you’re a star in a place that’s completely lost its shine. Shout-out to you for being the only decent thing about this...