KFC — Restaurant in Wasaga Beach

Over the years, my family and I have continually given this KFC a "second chance" for improvement. However, they continue to miss the mark. We ordered a huge family dinner on September 6, 2023. We planned to take our dinner to the beach and when were all sitting on our picnic blanket ready to eat, we were so upset to see there was NO CUTLERY or napkins inserted into the bag! How can a family eat their dinner without cutlery??? The last thing I warned my kids about when ordering was DO NOT FORGET TO ASK FOR CUTLERY and NAPKINS... and even though they did ask, none were given! So there we were with coleslaw, macaroni and no way to dole it out or eat it! The Wasaga KFC quite frankly is the cheapest of all CHEAP! Also, the white meat was way too dry and overcooked and drumsticks barely had meat on them! It was almost like they were serving diseased chicken legs... which really turned us off the whole dinner.

So warning to all Travelers:

This KFC is by far the WORST KFC in Ontario as the meat is very low quality and management skimps off the top by not providing cutlery or napkins. They should know that this level of cheapness will only serve to garner terrible reviews and turn customers away! Also the workers do not care about their customers. They are slow, frustrating and they shouldn't have to be asked for things like cutlery and napkins. This should be a given... we are all travelers here for...

Tried to get delivery and waited over two hours, tried to phone the store and the phone number was “not in service” then I tried to contact customer service. The first time I contacted customer service they transferred me to the store so that did nothing since they have no phone number. The second time the agent informed me that they didn’t even have a way to contact them. I went into the store to ask about the issue and the staff member at the front said she “has only been here a week and had no idea”. The store advertises delivery but doesn’t have it. The store has no contact number that works. Customer service has no idea how to contact them and the customer service is a whole other issue. The food itself is hit and miss, sometimes the food is hot, fresh and good . Other times I have waited almost 40 minutes for “fresh chicken” because they never seem to have the right amount. Other issues would be that the store closes early and opens late as they like and has a general bad moral, the staff seem unhappy and overwhelmed. If this was not the only KFC where I live I would never go here again. If you can avoid this location then I would...

Kfc has really went down hill. Three of us walked into this establishment, and it did not feel welcoming at all. One order was an original chicken sandwich combo, one plant based combo, and one chicken box. I wanted potato salad with my meal. All I got from the employee was "no" three times and then what I was allowed to have. Never once was I asked what I wanted to drink (water is always my go to) I had a cup given to me, and that was that. It seemed like we were bothering him for even coming into the restaurant. One of the three meals was ready before we received the other 2 orders. My partner was already done with his food before we received our food. No napkins were given. The tomato on my sandwich was not fresh (I tossed it in the garbage), the gravy was really runny. No dipping sauce provided (even though it was supposed to come with one. All was put together with no care, and it showed. The quality of taste and flavor is just about none existent. We won't be back. Not that your store would...