TacoTime West Edmonton Mall - Phase 1 — Restaurant in West Jasper Place

This was my first visit to Taco Time, and unfortunately, it will probably be my last. I ordered one chicken burrito and a taco in a bag. However, the cashier rang it in as a combo with a drink and Mexi Fries — which I never ordered — and I was charged for it.

When I noticed the error on the receipt, I politely informed her. Her reaction made me feel as though I had asked for something unreasonable. She insisted she had asked me and I had agreed, which I honestly don’t remember, but I understand that misunderstandings can happen, especially in a noisy environment.

What bothered me wasn’t the mistake, but the attitude. She exchanged looks with her coworker like I was creating a scene, even though I calmly asked for the overcharge to be refunded. I didn’t want to escalate the situation in front of other customers and kids, so I took my refund and food without further comment.

For me, this was never about the money — it was about respect and good customer service, which I didn’t...

Absolutely unacceptable. As someone who owns multiple restaurant units, I was shocked by the sheer greed and lack of standards here. I paid nearly $18 for a bowl—with wilted, borderline rotten lettuce and sauces that tasted expired. This isn’t just bad food—it’s a health concern.

If the owner or corporate team is reading this, I highly recommend an immediate quality inspection. This kind of experience gives the entire industry a bad name. I will not be returning, and I do not recommend this...

Disappointed — not worth the price. I recently tried the regular chicken burrito at Taco Time and, unfortunately, it really didn’t meet expectations. The burrito was flat, had very little filling, and the taste was quite underwhelming. For nearly $10, it simply felt like a total waste.

Honestly, a lot of people feel this way but don’t leave reviews. This kind of careless service after charging full price is really disappointing. I expected better, and based on this experience, I wouldn’t...