Boulangerie Le Fournil — Restaurant in Westmount

I come to this place at least once a week, the products are delicious, and the owners are super friendly and nice BUT there is one young lady who is acting in an absolutely inappropriate way! Tall young women with dark hair, is being rude, mean and unfriendly. Every time I see her, I start having a little of a panic attack symptoms, my blood pressure gets higher, I get nervous. It is so hard to order a product with her, because it seems like she doesn't here what I say, she does not understand. She makes a mean face, pretends to be surprised like Im asking her something beyond the store products conception. All I want to know is what kind of pie they have, because I like to choose a different one every time. I am a regular customer who spends a lot of money in this amazing place, so she could try to be a title bit...

The bake goods are delicious. The service TERRIBLE. One of my favourite items there is the Butterscotch Square’s. When I buy them it’s usually more than one. This particular day I went in to buy four of them but I wanted all middle pieces. The girl behind the counter was only willing to sell me one middle piece and the rest side ends. It wasn’t as if it was fresh out of the oven and it would have taken nothing for her to cut the items that I requested. As a customer whose paying for these bake goods, I should be able to get the items that I’m paying for. It’s unfortunate, that the girl behind the counter would rather lose a sale than fulfill my request. After being loyal customer for years needless to say I won’t be returning. There are plenty of other bakeries in the city that I can take my...

4 star is on the baked goods I have tried and 1 star on not too friendly service . Bought a bread , asked it to be sliced and found the bag it was in had been tied in a knot , I guess twist ties are now too costly when paying 4 bucks for a small loaf of bread ? Had to cut the bag open with a pair of scissors and rebag it. I also asked for a lemon square and a square of apple cake , server proceeded to take a brown paper bag that would not have made it home as it was a pastry not a croissant when I asked for a box I was told ; "this is not how we usually pack these " I then answered this is not how I usually buy this . she then placed it reluctantly in a small plastic box. Thankfully there are more cheerful bakeries in the...