STARBUCKS RESERVE™ Hopewell Centre Shop — Restaurant in Hong Kong Island

No feeling of coming to Starbucks, the cashier don’t greet you, just tell you to wait... and come when it’s your turn to order. Didn’t check my record, never thank you after paying, never even follow procedure to tell you “please collect your drink from the station at the back and they will call your name”... my order was sitting there without any notification to me it’s ready. I had to walk up to the person to ask is that mine? To be only directed to wait for the lady who is in charge of the station and asked what’s my name.

Hot chocolate was Luke warm and service was cold. No better than street cart...

Used to go there often. Gold level card member.

Not good since they refurbished it earlier this year. There is less space for seating so you should be ready to drink your 40HKD coffee standing up (!).

They also removed all the power sockets so they make sure you can't work there or even feel comfortable there, since most of the new tables are wobbly (!!).

Instead of more seating, they added a second huge bar for their specialist coffee, which I think is a waste of space since mostly empty of any customer.

No food choice at 5pm on a Sunday afternoon. Very frustrating.

As usual in Starbucks,...

Terrible Experience at Starbucks Hopewell

I’ve been a loyal customer for years, but today’s service was unacceptable. The cashier was rude, ignored me to serve the next customer just for asking questions, and gave me the wrong receipt—then argued it was mine. Then they wasted 15 minutes of my time before telling me to repurchase my order just to get a receipt. No apology from the cashier this whole time. Fix your customer service, or you’ll lose...