Kew Green Hotel Wanchai — Hotel in Hong Kong

Stayed here for 10 days. Here are some of the pros

Location to MTR and the tram ding ding stop

Nearby welcome (supermarket), 7-11, pizzeria and circle k. The lobby has been renovated and looks nice.

Free smartphone with wifi and long distance calling

There were some issues during our stay but when they were brought to the front staff attention, they were rectified. They were accomodating when I raised concerns with them and when we were moved to our last room, the following concerns were issues but there wasn't any point to hassle them any further.

We stayed end of March into April. The weather in hong kong is very humid. My partner who is from Australia remarked how hot the room was. We had the thermostat set at 16C day and night and it was still very warm. To get a breeze, the humidifier was on all the time and we would still wake up sweaty.

The fridge in the room doesn't really keep things cold. Our fridge stopped working and we had to ask someone to fix it. After someone came by, it will keep a bottle of water but as one of the maintenance staff commented "This fridge won't be as cold as the one you have at home" We'd have a few bottles of water in there and it was just barely cool, not really cold. Not sure if the low working fridge is common in Hong kong or if it's just that hotel. (I've been to Japan and never had issues with a low performing fridge before).

There is no ice machine. Unfortunately, my partner got food poisoning the first night there and when I asked for ice, the manager got us a cold pack but it wasn't very cold. I had to ask for ice and on the third day, the housekeeping staff took away our ice bucket.

Housekeeping - I feel like our linen wasn't changed regularly. Because I'd look at the edge of the bed where my pillow was and I noticed before we left, the sheets had separated from the bed and when I returned at night it was still that way. Also, the room attendants never had a cart for linens in the hallway as it was all kept in a closet but I'd never seen them walking around with bed linens so again I'm skeptical if linens are changed regularly (even if you don't display the environmental green card on the bed). The attendant didn't seem to notice or care to replenish our liquid hand soap regularly (it was replenished ONCE on the day someone else cleaned our room). Even though there were a number of used towels when she came to service the room, she always left two bath towels which meant I'd have to call down for more towels in the evening.

Empty bottles of toiletries would be left by the bathtub and not removed, and the toilet wasn't always cleaned thoroughly.

The restaurant is currently in it's soft opening so there's breakfast and a lunch buffet but the selection is ok but I wouldn't say it's big.

The lobby is not wheelchair accessible nor are the elevators accessible from what I observed. Something to keep in mind if this...

My open letter dd. 5th of May to the hotel.

Dear Kew Green Team.

Since more than 10 years I remeber I am a loyalty guest in your hotel. I have always enjoyed traveling to you. Also I know that the Corona happenings crashed a lot of good things from the past. I also work for the HoReCa and hospitality industry and I know about all problems exist from this.

From my first arrival at your hotel until today, over these ten years, you have continuously deteriorated your service. Probably the most drastic moment was the closure of your restaurant, which has offered your guests a breakfast. Until now, I was able to compensate for this with the coffee shop outside on the ground floor. But that has now also changed. After the remodeling, the breakfast choice is a disaster.

Now you have installed water-saving gates in the shower. So your guests should use less water. The only thing it did for me was that I had to shower 4-5 minutes longer to wash the foam off my body. An absolute disaster and a NoGo. Whoever ordered these shower heads should be beaten to death.

The fact that they offered me as a guest two vouchers for a coffee from a coffee machine on the street is a disgrace!

But probably the worst thing is that their manager told me that the provision of shower caps and toothbrushes had been banned by the Hong Kong government and therefore the entire bathroom accessories service had been cancelled. I can take the piss myself. It's unbelievable that their director dares to tell guests such a fairy tale. I've been pissed off ever since.

That's why I booked my stay at ‘The Wharney’. There is a breakfast (which doesn't meet western standards) and a swimming pool (which is currently closed). Nevertheless, the quality of the room is excellent and the overall package at this hotel is much friendlier and more appealing than yours. There is also an executive lounge where guests can enjoy hot and cold drinks throughout the day and work in a...

5-Star Review: Kew Green Hotel, Wan Chai – A Hidden Gem in the Heart of Hong Kong!

If you’re looking for a stylish, comfortable, and well-located hotel in Hong Kong, Kew Green Hotel in Wan Chai is a fantastic choice! I recently stayed here and was thoroughly impressed by the overall experience.

Location – 5/5

Nestled in the vibrant district of Wan Chai, this hotel puts you right in the middle of everything. You’re just minutes away from the MTR station, making it incredibly easy to explore Hong Kong. With trendy cafés, bustling markets, and authentic local eateries right around the corner, you’ll never run out of exciting things to do!

Rooms – 5/5

The rooms are modern, clean, and well-designed, making excellent use of space—a crucial factor in Hong Kong. The bed was super comfy, and the floor-to-ceiling windows offered a stunning view of the city. I also appreciated thoughtful touches like the complimentary minibar and fast, reliable WiFi.

Service – 5/5

The staff were exceptionally friendly and attentive. They provided excellent recommendations for local dining and were always ready to assist with any request. The check-in and check-out process was smooth and efficient, setting a positive tone for the entire stay.

Value for Money – 5/5

Considering its prime location, modern rooms, and outstanding service, this hotel offers excellent value. Whether you’re traveling for business or leisure, Kew Green Hotel is an exceptional choice that doesn’t disappoint.

Would I stay here again? Absolutely! Highly recommended for anyone...