I arrived in front of the restaurant at 11 PM and asked if they were still open. The waiter kindly told me that they were (the schedule showed closing time at midnight). It was just me and my girlfriend. We sat down, the waiter brought us the menus, and we ordered drinks at 11:10 PM.
Two minutes later, a waitress came to ask if we were ready to order. Since itās a bar & grill, I specifically came to have some grilled food. I was deciding between the boneless steak and the giant pork chop. When I told the waitress I wanted the pork chop, she replied: āJust so you know, the pork chop takes 20 minutes, and the kitchen closes in 15 minutes, so please choose something else.ā
At that point, my excitement was gone. I said fine, Iāll have a steak. She didnāt even ask me how Iād like it cooked. And I know very well that a rare steak (which is how I usually eat it) does NOT take 20 minutes to make ā Iāve been working in the industry for over 8 years.
I was upset because the whole reason I came ā to eat what I wanted ā wasnāt possible. They never informed me beforehand, which would have been the right thing to do. They simply told me they were open, let me order drinks, asked if I was ready to order, only to then tell me I could only choose from pasta or salad.
So, I ended up ordering Spaghetti Bolognese, the only pasta I like, and only because I had no other options. This wouldnāt have been such a big deal if, after ordering two portions of pasta (since meat wasnāt an option because the kitchen was closing ā something they failed to mention at the start), the food didnāt take forever. Guess how long we waited for what turned out to be the worst pasta Iāve ever had? Over 30 minutes!
I wasnāt expecting a masterpiece since itās a bar & grill, but come on ā after being told a pork chop would take 20 minutes, I waited 30+ minutes for two plates of pasta, which were honestly terrible.
Anyway, Iām leaving this here because Iām a real food lover, and I enjoy places with good food and good service. Unfortunately, there was no service, bad food, and poor communication. I donāt know what the waiter was thinking. As someone who works in this industry, I know how kitchens and service work: if the kitchen āclosedā in 15 minutes, but I got my food after 30, then who even cooked it?
I live in Ayia Napa and have been to all the restaurants here. This one was one of the last on my list to try, and Iām very disappointed. The worst 65...
Ā Ā Ā Read moreIf I could give 10 stars, I would!
Frankieās Bar & Grill in Ayia Napa quickly became my go-to spot this holiday ā and honestly, it deserves all the praise.
Letās start with the beer: exceptional. I sampled both the local Keo and Stella Artois, and each pint was poured perfectly ā crisp, ice cold, and served in their proper branded glasses. What really impressed me was the attention to detail ā the waiter mentioned they clean the beer lines every day, and you can definitely taste the difference. Safe to say, I was in Frankieās almost every afternoon for a pint (or two!).
We also ate dinner there several times, and I still canāt stop thinking about the beef brisket baguette ā hands down, the best Iāve ever had. Tender, juicy, packed with flavour ā just incredible.
Frankieās is more than just a bar ā itās a place where the quality speaks for itself, the staff genuinely care, and the atmosphere is always welcoming.
Best beer in Ayia Napa ā no question. If you're in town, do yourself a favour...
Ā Ā Ā Read moreVerdict: Horrible service!! Participants: A group of four
Bruschetta and Cake were alright.
The service was pretty bad. When a customer asks whether the place has sth. then it can be expected that a polite answer will come back in return. What weāve received was a āNo!ā Thatās it.
Then another waiter tries to have a small talk with us but none of us could understand him as his pronunciation was so difficult to understand.
He then out of touch asked one of us where he came from (originally not the nationality but ethnically) just to tell him he has some people working for them as well. Seriously?!
Serving drinks while dropping things on the table in a very unfriendly manner is a way of showing we were definitely not welcomed.
Racism, unfriendliness in this century and in a city that mainly has tourists is very...
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