Gloria Jean's Coffees Ayia Napa — Restaurant in Ayia Napa

"Hello everyone! I want to share my recent experience at Gloria Jeans Coffee Shop in Ayia Nappa. My friends and I were excited to order some delicious coffee, but unfortunately, our experience with one of the staff members left much to be desired. There was a woman with a very short haircut who displayed a surprising level of arrogance during our interaction.

We were particularly curious about the KitKat sign located in the middle of the shop, which was a whopping two meters in length. With great surprise, she admitted that she had no knowledge of the sign's existence because she couldn't see it. Naturally, we then questioned whether or not they served the drink advertised on that very sign since it was prominently displayed in their shop.

It was only at that moment she realized she should answer our sincere inquiry and proceeded to make our coffees. While she was busy preparing my friend’s beverages, we were still trying to decide. We politely requested her to make the same coffee, to which she responded with disinterest, claiming to have a customer and declining to assist us.

The impoliteness and overall poor treatment we received were incredibly disappointing. It felt like a slap in the face after having such high hopes for our visit. We ultimately made the decision to leave the coffee shop.

It is my sincere suggestion that the management of Gloria Jeans Coffee Shop consider sending this particular staff member for some form of customer service training or perhaps even therapy. Such disrespectful behavior towards customers reflects poorly on the establishment as a whole.

This was my first time entering the shop, and sadly, it will most likely be my last. I hope that others will have better experiences in the...

UPDATE: Staff are RUDE... I have spent over €40 in the past week on their cinnamon bins alone! I took my bf there last night to introduce him to my favourite desert. The girl serving was rude... instead of accommodating us and bringing the food over when it was warm she told us to stand at the end of the bar and wait... the place was not busy at all... she was so unfriendly! I said to her... I have you guys 5 stars on Google and this is the service we are getting! She then went and told another girl who worked there and she kept walking past giving me dirty looks! Unbelievable... customer service here is not great if you get the wrong SERVER!

Very cosy coffee place! Perfect for a sweet treat and hot chocolate with the kids... the cinnamon bun was DIVINE! Will definitely be coming back for another one... and maybe we'll try...

First time trying Gloria Jeans after it’s magnificent reputation throughout the country.

The restaurant interior was very nice and relaxed with a great menu option and comfy outside seating .

The food was good , I opted for a bacon butty . Standard taste , but very soft bun and really awesome presentation .

The service was good however staff were quite rude .

Food : 6/10 Service FOH : 6/10 Waiting times : 6/10 Restaurant environment: 6/10 Cleanliness : 8/10 Price : 7/10

Overall score : 6.5

I recommend to come here for a quick lunch...