We went as a group of friends on our boat & we called them to park. someone said that another boat is coming and we can’t park there, so we decided to enter the restaurant and let the boat captain to park somewhere else. We were met in a very rude way, un welcoming, un professional way in talking with customers. The staff member words was opposite to what he said on the phone. Moreover he said he had a waiting list & we just barged in to sit although we sent them on their instagram in the morning to reserve & they replied that since we are less than 10 persons we don’t need to make a reservation. I was really attracted by their marketing ways on their channels and was eager to try this experience but the staff attitude just threw me off & i will not try to go again nor will i recommend to anyone & i will share this bad experience with all my friends & family..

UPDATE TO THE OWNER:

First off, if entering through the dock is not allowed so you should state something like that on your channels and not promote it as an option.

Second, during the phone call no one mentioned that entry through the nile is not allowed and waiting list was not mentioned either. All that was said is there is another boat coming in and we can’t park so we arranged for this situation.

Third, all what you said is not an excuse for the bad attitude and poor customer care skills. You just lost a potential customer & lots more due to your ill situation management

Fourth, if all the “rules” that you mentioned in your reply was clear on your channels or even as a reply in our instagram message from the beginning we would have followed it & all this would not have happened

Fifth, again we sent for a reservation request through your instagram and the reply was we don’t need a reservation as we are less than 10 persons

I really hope you take all this in consideration and work on advancing your communication skills and your staff customer care skills.. i really backed from even thinking that i might go there again after your reply…