La Terrace Restaurant & Lounge — Restaurant in Geziret al Zamalik, Jazirat al Zamalik

To whom it may concern, I am writing to provide a glowing recommendation for Esraa, a waitress at La Terrace Restaurant. I had the pleasure of dining at the restaurant recently and was incredibly impressed by her exceptional hospitality. Esraa's dedication to providing top-notch service was evident from the moment I walked through the doors. She greeted me with a warm smile and made me feel welcomed and valued as a guest. Her professionalism and attentiveness throughout my dining experience were truly outstanding. Esraa's knowledge of the menu was impressive, and she expertly guided me through the various options, offering recommendations based on my preferences. Her attention to detail ensured that my order was accurately taken, and she graciously accommodated any special requests I had. What truly set Esraa apart was her genuine care for the well-being and satisfaction of each customer. She checked in regularly to ensure everything was to my liking and promptly addressed any concerns or inquiries I had. Her friendly demeanor and positive attitude created a pleasant and enjoyable atmosphere for all diners. Furthermore, Esraa displayed excellent time management skills, ensuring that my food arrived promptly and that I never felt rushed or neglected. Her ability to multitask efficiently while maintaining a high level of customer service was truly impressive. I cannot speak highly enough of Esraa's exceptional hospitality and her commitment to providing an outstanding dining experience. Her professionalism, attention to detail, and genuine care for customers make her an invaluable asset to La Terrace Restaurant. I wholeheartedly recommend Esraa for any position that requires exceptional hospitality and customer service skills. She will undoubtedly exceed expectations and contribute positively to any team or establishment she becomes a part of. Please feel free to contact me if you require any further information regarding Esraa's outstanding performance at La Terrace...

i’m not one to write reviews, but this experience must be shared. the nobu style popcorn shrimp and the shrimp tempura were okay, but that was the last of the edible food on the table that night. first of all they praise their foreign chef, like he is the a god of some sort, while he really knows nothing about food. The menu does not flow at all, i see they’re trying to be different but there is no correlation whatsoever. everything was bad, the wedges with cheese were dry, the cheese was supposed to be melted but it was as if they melted it in the microwave and left it to dry. my friends ordered the salmon, the burger and the chicken masala, all of them could not finish their food. I ordered the safest possible thing you could order at a restaurant, a penne arrabbiata, it was so bitter, i had two spoons and i returned it. we had a nice night with friends regardless but we were still hungry so we decided to order dessert. the waiter recommended the chocolate fondant and the apple tart. the chocolate fondant came COLD and the manager tried to convince me that chocolate fondant is supposed to be served cold because their “foreign chef” says so. I think the bare minimum for one to become a manager at a restaurant, is to have this basic experience to know if certain dish’s are meant to be served hot, or cold, especially with something as basic as a chocolate fondant! He then told us sorry we already put it on the check and insinuated that we might as well eat it. we refused so he took it to the kitchen and heated it up, in what seemed to be the microwave, and again we refused to eat it. I refused to pay for it, just because of his remark about the check, and he would not remove it, until a friendly waiter came and dealt with the problem and removed off the bill. In a nutshell one of the worst experiences i’ve had at a restaurant, not only with the manager and their “foreign know it all chef” but with dish after dish of inedible food. Next time you think about going...

First I will talk about the place, the atmosphere is amazing and the decorations are very picturesque, the place is psychologically comfortable and the music is very good as well as the level of cleanliness, but what did not please me was the treatment in which I felt racist today, I am used to entering many hotels such as Marriott, Hilton, Sofitel, Fairmont and others and I have never seen rudeness like what I saw in that restaurant where I was not okay with the way the head waiter dealt with us, he did not smile at us at all and he felt very upset when we entered the place and when we ordered he told us that we must order dessert with drinks which is something I did not understand and when we asked the waiter he told us that instead of telling you to leave the place I gave you another option that you can use. Well, this is frankly wrapped in unforgivable rudeness and he justified that by saying that the place is only for lunch and dinner, so why are there desserts and drinks on the menu in the first place, and the head waiter only smiled when my friend and I told him that we were finished and wanted the bill, really how insulted I felt, as for the drinks, I did not like the iced cafe at all but the cheesecake was amazing. I do not recommend going to the place at all, especially if you intend to drink or eat sweets, because the head waiter will have tears in his...