The Cairo Cellar — Restaurant in Geziret al Zamalik, Jazirat al Zamalik

Came here last night with my partner. We came by on Thursday night after 10pm and was told by the host that they did not have any seating because they were quite busy. We asked to go have drinks at the bar and host said yes but they’re quite packed. We still decided to check it out. Turns out the place was 80% vacant and then the host walked us over to a corner of the bar and had us seat in the most uncomfortable area of the bar in front of a pillar. I found this to be quite upsetting. They just said it was too busy for food and drinks but that they’ll squeeze us in, then see empty tables EVERYWHERE and then made us sit at the edge of a corner of the bar when there were at least 7 other open seats available at the bar no problem. The drinks are more expensive than other bars we checked out in the areas but the alcohol was extremely light-handed. Cocktails were like juice, and I consider myself extremely lightweight but I honestly preferred this type of drink. Many from the US would be annoyed by the weak drinks.

Atmosphere was cozier and quieter than expected, especially after being told it was a packed house. TLDR: Host made me feel unwelcome, told us it was packed but it wasn’t as if he did not want us to come in, then eventually put us into an uncomfortable corner of the bar, literal corner where the posts rest on the bar counter. One of the only times in Egypt where we felt incredibly unwelcome. Everyone working at that bar should learn have a brighter attitude. Either they didn’t like Asians or they thought we weren’t good enough. Never felt like this...

DO NOT GO HERE. My friend and I came in and asked for the drinks menu, the bartender said he didn't have one (huge lie because they later brought out the menu when we disputed the massively overpriced bill, to be explained later). We asked for 2 martinis and asked the price, he said 145 pounds each and we said that back to him and he confirmed and said 145 again.

We finished our drinks and the bill comes out to 1,445 pounds. $58 for 2 mediocre cocktails... They charged us even more for 2 "shots" of vodka and 2 of martini, which these drinks did not have 2 shots each. We dispute this and after 20 minutes of waiting and them giving us the run around, finally we speak to the 3rd manager (the other 2 were useless and kept getting their managers). They finally magically produce the menu that didn't exist before and the drinks were 600 pounds each (still absurb compared to every other nice place we had been to. We could have gotten 2 bottles of imported wine for this price).

In the end we were sick of being played around with and just wanted to leave and ended up paying the 1,200 pounds (still $48).

I advise everyone reading this, DO NOT GO. If I could I would give negative stars. You will be lied to, over charged and they will treat you like an idiot...

I would like to provide a negative review about The Cairo Cellar due to the behavior of its manager. Unfortunately, it seems that the manager of The Cairo Cellar does not care about the customer experience and prefers not to honor reservations. This is unacceptable and reflects poorly on the bar's reputation.

Customer experience is crucial to the success of any business, and disregarding confirmed reservations negatively impacts The Cairo Cellar's image and makes customers feel unappreciated. The manager should recognize the importance of good service and work towards improving the customer experience by honoring reservations and providing exceptional service.

We hope that immediate action will be taken to address this behavior and improve customer interactions at The Cairo Cellar. Customers should feel confident that their reservations will be respected and that they will be warmly and professionally welcomed at the bar. If the situation is not improved, it could lead to customer loss and have a negative impact on the business.

I hope that this review is taken seriously and that efforts are made to enhance the customer experience at The Cairo Cellar, ensuring satisfaction and...