I attended this restaurant 2 days ago and had the buffet lunch which was delicious. Staff were very attentive, friendly and eager to please. The place was light, bright and airy.

So impressed was I that I decided to go back yesterday (19 December 2019) to sample the evening menu.

The room was so dark, we couldn't read the menu, but this wasn't a major issue, and when our meals arrives we asked to be moved to a table directly under the light as we could not see what we were eating.

I ordered half a roast chicken with roast potatoes (potato wedges). The chicken was extremely dry and overcooked and I struggled to swallow it. I told the waiter who took it away, chopped it up and smothered it with sauce and brought it back, even though I told him that this would not solve the problem. Eventually I gave up trying as it was getting stuck in my throat. Not even water would shift it. I told the waiter that I could not eat it.

When the bill arrived, I was amazed to seee the full cost of my meal. I asked to see the manager twice, and spoke to two people, and it's doubtful that either was a manager as the lack of customer service/managerial training was apparent. I even invited one of them to try the meal which funnily enough he declined.

They insisted that there was nothing they could do as they had already prepared the bill. Basically they were not at all concerned that a full plate of food was still on the table because it was inedible. They suggested making me a new dish which I was not at all interested in, also if was now 9 pm.

Bad food sometimes happens, but bad customer service and a don't care attitude should never be tolerated.

I will never visit this establishment again.