Restaurant les voûtes — Restaurant in Bordeaux

The food was good, but we were there with a promotion of 50 per cent by the fork and they didn't allow us to apply it under any reason. The waitress said that we have to ask 16 different meals (a first and a second dish to each person, 8) in order to apply the discount. So it was all a fake the FORK DISCOUNT, be aware of it. The first waitress, a medium age man with horrible cut of hair was really really rude and he shows a lack of any kind of good education. At least, we decided to stay and the room was the warmest place that I have ever been into. I may well send a complain to the consumer office because it is illegal to announce a promotion and later not to offer it and I highly recommend you another restaurant such as melody which is in front of them. A potty, because as I said the food was really...

We arrived with a large party. The server was nice, but the meal was un enjoyable due to the chef ignoring all the requests for the steak. He sent them all out rare (very very rare). Mine and two others were lukewarm too, with no crust nor salt, simply unenjoyable and way more rare than any of us had requested. We sent it back, which I never do, hoping they would be able to sear it a little more and atleast heat up the meat. Big mistake. It felt the chef was punishing us and sent us all out brand new (less nice) cuts of meat, cooked well done (brown throughout and tough). It was simply bad and the worst meal I had in France. Wine also tasted cheap and way below what one would expect in Bordeaux. I did enjoy the citrus dessert, though, and the space was quite beautiful...

I will start with the thing that we really wanted to came to the restaurant because its was looking really nice and we were so disappointed! Except The first waitress that she was very nice to us, the rest of the team didn’t care about us and didn’t gave us a good service, we are professional cooks and we waited for 45 minutes (!!!) for a dish and after that we received the first dish from 2 , the dish wasnt fresh and tasted badly, instead of taking care of us, the manager mistreated us and put this in the bill instead of to change the dish, and tried figure out a solution. I will definitely wont come...