Sat waiting for food for over an hour, issue repeatedly raised with staff as we watched new customers arriving and eating. Staff kept saying "it's being prepared", but nothing arrives.

Finally after going inside to find out what going on, a staff discussion found they lost the ticket/order.

Hopeless.

Update; obviously the owner read our review, proceeded to swear and rant at us, actually putting hands of me and shoving me.

Avoid.

Disgraceful!

Further update:

Having seen the reply, please note we thanked the waiter who tried to sort the issue, and told the waitress not to worry or take it personally. The only raising of voices or threatening behaviour was from the owner who was aggressive and vulgar.

Look close to home sir, you are not suited to hospitality, and judging by other responses to reviews, you are less than truthful when things go badly.

A shame, but threatening behaviour, aggression and swearing came from one side only - yours.