Comptoir 17 — Restaurant in Cognac

Such a disappointing visit. We had seen lots of reviews saying how great the food was, but it was just fine. Not bad but nothing special. What really affected our enjoyment was the really poor and frankly unfriendly service we received on our visit. Upon entering the restaurant for the first time we were greeted by who I assumed was the maitre d', but it was not a warm welcome we were met with, rather a "is there a problem here?". Very strange. We were sat, and ordered a couple of aperitifs, which arrived quickly, no problems. Then we ordered a mixed platter to start, plus 2 mains and 2 glasses of wine. The waiter disappeared half way through taking our order with no explanation, and so we had to flag down one of his colleagues to ensure our order was taken in full. Unfortunately the mains arrived about 3 minutes after ordering, at which point we had not yet had our starters and were still enjoying (trying to, anyway) our aperitifs. So we decided to cancel our starter. To add to this, the wine failed to make an appearance at all, but we had decided by now that we did not care to wait for it, as we just wanted to eat and escape to another venue asap. The restaurant was not busy at all, but we were ignored for the rest of our stay.

We were looking forward to spending an enjoyable couple of hours on their terrace, and instead we were in and out within 15 minutes. I'm not sure if they were having an off night, or just didn't like the look of us, but either way I begrudged paying €60 for the...

Disappointed

I had found this place on Google and had it recommended by people in cognac. I was excited to enjoy an evening here with my wife for our birthday/anniversary celebrations. We were turned away Saturday night as we did not make a reservation but returned Sunday at 19:30 for a spot on the river.

Whilst taking our order the waiter walked off halfway through our order, I assume it was because of an issue with his hand held device but there was no explanation given.

We got the attention of a second waiter who was helpful, we placed our drinks order which we received quickly and we ordered our food. This is where things fell apart. Our main courses came out whilst we were still enjoying our aperitifs and before our starters had arrived. Our wine never arrived and we were ignored for the rest of our short stay.

The restaurant was not busy, they did not seem to be understaffed so I cannot understand what went so wrong. What should have been an enjoyable, relaxing long evening was instead an uncomfortable, hurried experience, we were out the door before 20:00!

The food was good, but it was horrendously let down by the service. Not...

Très déçue. Je voulais découvrir ce restaurant mais repars extrêmement déçue. Le cadre est beau mais le service n'est pas acceptable. Nous avons commandé deux cocktails, deux entrées et deux plats. On nous a servi les entrées, après nous avoir débarrassé, un serveur est venu nous emmener une nouvelle fois les entrées, nous lui avons donc renseigné que nous avions déjà mangé l'entrée, que nous attendions les plats, 45 minutes d'attente, toujours pas l'ombre d'un plat... nous le signalons à un serveur, personne ne vient nous revoir par la suite. Nous sommes partis en ayant mangé qu'une entrée car la suite n'arrivait pas ! A l'encaissement, on nous dit juste "alors oui pour vous je retire juste les plats car vous ne les avez pas eu c'est ça ?" Donc visiblement c'est chose courante car ça ne dérange pas plus que ça que les clients repartent en ayant eu que la moitié de leurs commandes ! Aucun geste commercial, je suis...