L'Héritage 105 — Restaurant in Paris

Our visit in this resturant was horrible. When we got to the resturant the waiter Dimitrie explained to us that the menue in the web site is not updated. My wife ordered a tuna dish from the new menue. After a while the waiter asked her how she would prefer it. After 5-10 miniutes he returned and explained that they do not have a tuna fish. When I complained that we came because of the published menue and now there is no fish at all in the menue he said that this is situation. After a while he came and said that they found a small piece of tuna and asked if we would like that they will prepare it. I got my stake with chips. It was not done as I wanted it. I asked them to put it more on the stove and asked that it will be served with warm chips. Dimitrie explained that they can put the stake back on the stove but I will not get fresh chips as they were hot when I have received them. When I asked for more bread he "forgot" to bring it. We just could not believe this experience we had. It was friday night. The resturant was almost completely empty. No reason what so ever for such an attitude. I wanted to talk to the manager but Demetrie did not want to connect me to him and said this is not necessary. Pitty as we got recommendation to get there from friends who visited the...

Air-conditioning did not work properly and it was very hot inside The waiters did not enjoy themselves and were unfriendly Paid 9€ for a bottle of sparkling water (0.75cl) Ordered a Caesar Salad (26€) The chicken wasn’t fresh and came straight from a package Only a handful of lettuce in the bowl (Would you pay 26€ for lettuce and a few slices of chicken - that wasn’t even prepared in their kitchen?)

Maybe the Caesar salad is not the best pick in this restaurant, but I do feel literally robbed after paying for this lunch.

After complaining to the waiter about it, he simply rolled his eyes.

Not acceptable in my opinion.

(This is also my first review as I have never ever felt this upset about a...

Un propriétaire de restaurant qui ne supporte aucune critique, et qui préfère mettre les clients sur liste noire ! A moins de vouloir leur donner 5 étoiles, ne vous avisez pas de donner publiquement votre avis sur ce restaurant ! Le responsable et le cuisinier, certainement fatigués d'avoir à faire à des gens mécontents, sont radicaux et préfèrent ne plus donner accès à leur établissement. Cette attitude est déplorable sur le plan commercial. En effet, les avis clients étant là pour donner l'envie de revenir, ils devraient plutôt faire des efforts envers les clients déçus et essayer de s'améliorer pour les satisfaire. D'autant plus que la cuisine est de bonne qualité, originale, délicate, ainsi que la présentation dans des plats et des assiettes qui la mette en valeur. Le seul bémol est le service avec un personnel pas forcément au niveau de la qualité de la carte ! Un bon management, permettrait certainement d'améliorer cela. Mais c'est là que le bât blesse : l'encadrement est déplorable, du moins d'après ce que j'ai pu voir... commercialement. C'est dommage.

A restaurant owner who can't stand any criticism, and prefers to blacklist customers! Unless you want to give them 5 stars, don't you dare give your opinion about this restaurant publicly! The manager and the cook, certainly tired of having to deal with unhappy people, are radical and prefer not to give access to their establishment. This attitude is deplorable from a commercial point of view. Indeed, since customer reviews are there to make people want to come back, they should rather make efforts towards disappointed customers and try to improve to satisfy them. All the more so as the cuisine is of good quality, original, delicate, as well as the presentation in dishes and plates that highlight it. The only drawback is the service with a staff not necessarily at the level of the quality of the menu! A good management, would certainly allow to improve that. But that's where the problem is: the management is deplorable, at least from what I could see... commercially....