Rouge Bis — Restaurant in Paris

Unfortunately had a very bad experience in this place. My family was visiting and we stopped around 18h so I could eat something and my parents would have something to drink. The waiter asked me if we would eat or just have drinks, I said we would eat and he got us a table. This is important, we took a table for 4, the place was not full and wasn't close to being full in any moment during our stay. We sat down, ordered drinks and I ordered an appetizer, the waiter brought us our orders and started asking what would be our main dishes, I clarified that my family wasn't going to eat, the waiter spoke angrily, as if I deceived him, and said that we should each order one main dish because we said we were going to eat. He left looking angry and called the manager to speak with us, there were 10 open seats behind us. The manager came to speak with us, he was very friendly and wanted to understand what happened. We explained to him the misunderstanding, he also mentioned that we were taking up a table for 4 and weren't going to consume much, we explained that we wouldn't stay for long and he said we shouldn't rush and we could eat comfortably. As much as I appreciate the way the manager treated us, it felt like damage control and we didn't order anything else, paid and left (around 19h). When we left there were still 8 seats open behind us. I expected a bit more understanding from a place that is in front of a touristic sight and that clearly receives a lot of tourists. I thank the manager for his understanding, but please make sure the staff knows how to treat costumers the same way he does. I've lived here for a few months now and never had been treated in such rude way, I was ashamed that brought my parents and my brother there and that they had to go...

We had what started out as a incredibly difficult situation to amazing experience here. My sweet 6 year old nephew had a very big meltdown. He has some struggles and wasn't calming as he normally would. I took him outside to try and soothe him. His cousin tried the same, nothing was working. We were all upset trying to not disrupt the other guests. The staff was absolutely the most caring, supportive humans I have witnessed in a restaurant setting. The food arrived quickly, the staff brought him into an area where he made him own special soda water. The food was delicious, bread pudding was the best!!! The lovely young woman danced with my nephew and made all of his troubles go away. I wish we had all the Euros in the world to give her and the other staff. ❤️ Our waiter was kind, patient and very on top of it. We never felt judged or rushed. Thank you for being so wonderful in such a difficult time. You all made a HUGE difference to our little man and one of our last meals in Paris memorable. He was beaming, professed his love for her many times and wants to come back. THANK YOU from the bottom of our very grateful hearts for being SO KIND to our little man. It changed our dining experience from a very challenging one to a most positive one with amazing memories.

To the owner, you should be most proud of the way your staff handled this. The compassion and grace they showed is unheard of in this time. We appreciate everyone who helped us today. Thank you, thank you,...

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