Restaurant L'etage — Restaurant in Thonon-les-Bains

Was off to a rocky start. Had a 9:30 reservation but arrived and were told to come back in 15 mins. Slow to take our order and felt chaotic and busy. Service was fast once our orders were taken but couldn’t help but feel that this was to get us in and out as quickly as possible. Skiing as part of a student group but got the impression that this may have affected the service, which was a shame as this was our ‘grown up’ night out and it is an expensive meal out. As one of us commented, we got the impression that they felt they were doing us a favour by having us, rather than treating us like customers. Once food arrived, things calmed down and the atmosphere improved greatly through the evening. Food was delicious, well presented and very good portion size! However, they did run out of bread for the fondue (this turned out not to be an issue as our group was eventually defeated by the shear amount of cheese!). Again, service was overly fast with plates being cleared while some of us were still eating, so felt we were being rushed.

Overall, good food and location but need to improve sticking to reservation timings, not rushing service and showing customers the same respect regardless...

I don’t often post bad ratings but this was genuinely unenjoyable and the management must try do do better. The place lacks cleanliness (kitchen and toilet) and the food is bland & unimaginative. We ordered the ravioli (covered in cream sauce and overcooked) and a salade montagnard (few leaves and lots of cheese crusts) Worst of all it’s expensive. We paid the same as we paid for the best place in town at the top of the street next to the hotel the night before. I assume the raclette is ok but it’s hard to mess that up. Sorry but this place...

A dissapointing experience. Booked 3 weeks ahead to make sure of a reservation. When we got to avoriaz we checked the reservation at the restaurant to find there was none.

The service from the waiter and waitress was above average but the food was below par. 3 of us ordered ribs. 2 were cold and the sizes of the meals were inconsistent. When the temperature issue was raised they warmed the original dish, ruining the fries, rather than cooking fresh

Desert seemed OK.

I will not be able to return...