Espressomania Coffee Roastery — Restaurant in Berlin

An over-glorified joint where you can find a prime example of bad customer service and poor hygiene standards.

I came here for a sandwich at lunchtime since I was running late. The place was relatively empty, with one customer inside and a group sitting outside, both already served.

First, I struggled to decide between the sandwiches on offer and all the flies surrounding them. I then settled for a salted meat sandwich and sat down while it was toasted.

After waiting for about 10 minutes I realised I wouldn't have time to eat my charcoal there, so requested to take it away. This is when I experienced excellent customer service - a mumbling and fuming eye-rolling monster suddenly emerged.

I wasn't sure if I should throw the salted meats at this guy's face or just walk away. I was hungry, I was late and still had sore knuckles from the previous day bare-knuckle fight, so I walked away.

The sandwich was reasonable. The price not so much. Maybe I have been charged for the insect toppings without...

Had pretty good mood when I went there 3 days in a row and planned for more: good coffee for the price, not a lot of people during the weekdays and was a nice place to sit down do some work.

Didn’t want to mention that the colleagues don’t seem to know much about coffee in the first place because of the ok price.

On my last visit I think it was the owner who served me. I sat down in the corner of the pretty empty cafe with my laptop. In 20 min she came 3 times to „kindly“ remind me to move (to another corner or leave) in case a larger group comes?! That day I only ordered cappuccino and the way she expressed was super unfriendly mean and stressing. Of course I would have make space when more ppl come, but the experience was super unpleasant- especially when the cafe was pretty empty that whole morning anyways. Her attitude ended up pushing away a customer who moved to the region recently and planned to grab a coffee...

Lovely coffee, fresh juice, friendly staff..not to mention their homemade sandwiches: they are the best in Berlin! I can’t help but keeping going back for the pastrami, bacon, jam sandwich. It quickly became my favourite breakfast ♥️ last but not least, it’s a family business and it’s the place to go if you want to support the cute neighbourhoood and subtly fight gentrification. Plus they are dog friendly! Thanks for feeding me!

Update: reading some comments below I disagree with the fact that they only speak German. In fact I don’t speak any German. The staff can communicate in English and Italian too, and I never felt discriminated here, but...