Five Guys Burgers and Fries Berlin Potsdamer Platz — Restaurant in Berlin

Edit: I sent the review below to the restaurant as a feedback and the general manager responded personally, offering us a free lunch. We arranged a date and time with him, and he said that he would be present at the restaurant then. When we got there, he was not at the restaurant and the staff had no idea about any arrangement – so we left. We were very excited to try Five Guys but for us it did not live up to the hype.

A short while after we had ordered, our number was called, but only the milkshake was ready.

Some time later, our number was called again. The burgers were lukewarm but still sort of OK, but the fries were pretty cold. When I pointed out the temperature of the fries to the restaurant staff, they looked at each other knowingly, and the staff that had taken my order put the blame on me by saying that I was late in picking up my order and that's why the fries were cold. He touched the fries with his hand to verify the temperature and then told me to keep them. I said no thanks and went back to the table to eat my burger.

After I had finished eating the burger, the staff came to our table and apologised. He said that there had been a misunderstanding. According to him, when our number was called for the first time, the entire order was ready and he did not notice at first that we only took the milkshake. This seems not believable as the restaurant was nearly empty and the staff was not exactly busy.

He did bring us a generous portion of fresh fries. He also offered us more drinks on the house, to which we said no thanks because we didn't want to exploit...

The whole FG concert is great for ... FG. If you look closely, you will see how efficiently they cutted all costs, expect prices for customers. No self ordering machines, with such narrow offer no wonder (but no cost for HW and SW and payment terminals), you have to order by counter like in Old days, poor genZ. No Yummy LCD screen offer above stuff, only pure text (again no HW, SW and cost for content) so you have no idea what you get. You get the meal always and only in paper bag (smart, no cost for trays, stuff which needs to collect them, HW for disposing the trays ...). Fries are served in ... paper cups for drinks, (again no extra paper packing) and sometimes even thrown straight into the paper bag. Burgers are served in aluminium foil (no cost for fancy paper packing). On photo is veggie sandwich, which is burgher without meat with plenty of fried onion. But how shall you eat it, when half falls out and there are no forks ... (no cost for wooden cuttlery, so make yourself a McGiver to solve this). And the price of all this is higher then at competitors, where you feel like in restaurant (still taking about fast food style). Meat itself in FG burger was fine, but the rest of burger was ordinary, definitely no heaven in mouth. For the price you pay, compared to what you get, you have to feel like a fool. Thanks, but I am not...

I spent some wonderful time in Berlin at the end of 2k24 and the beginning of 2k25. It was not in my plans to miss visiting famous Potsdamerplatz Five guys restaurant. There was a writing on one of the walls inside of it: "A memorable sandwich". I tried hamburgers and cheesburgers in a combo with cherry-tasting Coke. It was more than memorable. Hectic stuff calling for customers and happy faces all around. I enjoyed the feeling of sitting on wooden chairs surrounded with people enjoying their french fries. Berlin at its most. Was comparing prices of food with prices of the same products back home. Then I understood it was impossible to find that expensive but yet that good sandwich. Orders are punctual and food is more than beautifully decorated. Ketchup with french fries mixed with mayonese goes great. Hamburgers are wrapped in shiny material but not more shiny than my smile after visiting. Cannot wait...