Absolutely Horrible Experience at Trattoria Família
I don’t even know where to begin with this disaster of a restaurant. First off, they tried to seat FIVE people at a table for FOUR. Seriously, how hard is it to manage a reservation? After a painfully awkward moment, we were crammed together like sardines, with barely enough room to move.
To make matters worse, the staff were unbelievably rude. No hello, no warmth, just pure indifference. It’s almost like we were interrupting their day by gasp wanting to eat at their establishment.
And if that wasn’t bad enough, when we entered, the door opened and a cold breeze came through. Apparently, that was too much for one of the other clients, who had the nerve to start talking shit to us about it! As if we were the ones controlling the weather! A simple "excuse me" would have sufficed, but no, we got attitude instead.
I don’t know what’s worse — the terrible service or the bizarre, uncomfortable vibe of the place. I’ll definitely be taking my business elsewhere next time. Wouldn’t recommend this place to...
Read moreEdit 12.2023: After 2 years since my review was posted, and although it is 100% authentic and based on my personal experience, I was asked by the restaurant to remove the review. I stand behind my words, as my experience was authentic and based on my personal visit. Not only they don't care about my bad experience, it also took over 2 years to comment about it whatsoever. The overall experience was so abnormal that I still remember it even 2 years after, despite visiting many other restaurants since then.
Original Review:
I am just amazed from these comments here. There is literally no chance these were not fake. Mediocre Italien food, with literally 0 stars for service. No child chairs (only for babys) but they have a child menu. Appetizers arrive together with the Main courses, drinks arrive after 25 minutes and for the best part - the bill was verbal only, a waiter just arrived and named a number. What is that for a Service?
If Google had 0 stars, it would have been...
Read moreThe name of the restaurant translates to "The Family" and it is a perfect name indeed. From the first moment you walk inside to finishing your espresso and leaving, the atmosphere and hospitality is astounding.
The restaurant is ran by an Italian family and you feel it from the moment you arrive. I have not once felt like a stranger and the family welcomes you in as if you were on of their own. You are not just going there to eat food, you are going there and receiving a welcoming and sincere experience from the entire staff.
On top of that, their food is spectacular and makes you feel as if you are eating at a restaurant in Sicily itself.
I highly recommend this place and have been going there non-stop since they first opened. Great food, lovely staff, and an environment that will make you want to...
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