Vox Restaurant & Bar — Restaurant in Berlin

Dining out at a luxury hotel restaurant usually carries with it certain expectations: excellent service, refined cuisine, and, above all, food that is prepared and served with the highest standards of quality and hygiene. Unfortunately, my recent experience at Vox Restaurant & Bar inside the Grand Hyatt Berlin fell far short of these expectations. What was meant to be a pleasant evening turned into a disappointing and unsettling experience that left me questioning how such an establishment can operate under the banner of a five-star hotel. I visited Vox for dinner and ordered two dishes: the tenderloin steak and the lobster foam soup. To start with the positive, the presentation of the food was visually appealing, and the flavors of the soup were delicate and refined. The lobster foam had a nice consistency and subtle sweetness, which paired well with the accompanying garnishes. My initial impression was that I was in for a memorable fine-dining experience. However, any sense of satisfaction quickly disappeared once I began eating my main course, the tenderloin steak. The dish itself was cooked reasonably well at first glance, though the waiting time to be served was already longer than expected — nearly an hour from the time of ordering. This seemed unusual for a restaurant of this caliber, and although the staff explained that the restaurant was busy, one expects smoother management of service in such a place. Still, I tried to be patient, hoping the quality of the food would make up for the delay. Unfortunately, halfway through my steak, I discovered something that completely ruined the evening: a rope-like object hidden within the dish. I have attached a photo as evidence. The presence of such a foreign item in food is simply unacceptable in any restaurant, let alone one that markets itself as a high-end dining destination inside a luxury hotel. Discovering this was not only unappetizing but also disturbing, as it raised serious concerns about the restaurant’s food preparation standards and kitchen hygiene. I cannot stress enough how shocking it was to find this in my meal. A restaurant of this reputation should operate with meticulous attention to detail. Accidents of this nature suggest a lapse in oversight, carelessness in the kitchen, or perhaps even systemic issues with quality control. For the diner, it destroys any trust that the restaurant can provide safe and properly prepared food. Once such trust is broken, it is very difficult to repair. What made the matter worse was the overall atmosphere of disorganization. The restaurant was busy, and while the staff tried their best, it was clear that they were overwhelmed. The long waiting time for food, coupled with this incident, made the entire dining experience extremely disappointing. Luxury dining is not only about food quality but also about consistency, reliability, and creating a sense of confidence for the guest. Vox failed in all of these areas during my visit. I believe guests should be made aware of these risks before choosing to dine here. When paying premium prices at a luxury restaurant inside a five-star hotel, one does not expect to encounter foreign objects in their food. I sincerely hope the management of Vox Restaurant & Bar takes this incident seriously, reviews their kitchen procedures, and ensures that such an occurrence never happens again. For anyone considering dining at Vox, I strongly advise caution. While the restaurant carries an appealing reputation on the surface, my experience revealed problems that should not exist at this level. Please be careful before you eat here, because you never know what you might find in your food. In conclusion, my evening at Vox was memorable for all the wrong reasons. What should have been a refined dining experience turned into a major disappointment, and I cannot recommend this restaurant to others based what I...

I recently dined at VOX and, unfortunately, it was a disappointing experience from start to finish. While the staff were friendly and professional, the food simply didn’t deliver.

We ordered a mix of dishes—some Asian-inspired options and others from the broader international menu. Sadly, neither category impressed. As someone who has dined at many Japanese restaurants, I can confidently say their attempt at sushi and rolls was very poor—bland, unbalanced, and far from authentic. It felt like an afterthought rather than a specialty.

The overall atmosphere was uninspired, typical of a generic hotel dining space—Hyatt’s usual design with nothing distinctive or memorable. To make matters worse, the photos online are quite deceiving; they suggest a chic, high-quality dining experience, which is far from the reality.

In short, VOX is a very below-average restaurant that fails to live up to expectations. I didn’t enjoy my meal at all and...

We went in on a Sunday for breakfast as there wasn't much else open. The food available was mostly OK at the buffet, however at 38 euros for the buffet was a significant disappointment. The worst part was the host who seemed to dislike that we were not guests at the Hotel. We eventually, got a seat, started to eat and the host returned asking how we were going to pay for the meal. Seriously? The other patrons stopped talking and we were suddenly the focus of attention. We have credit cards and plenty of cash. We were dressed casually, but nicely. I thought I was going to need to show proof of payment. Never ever have I been so embarrassed or treated so badly. There's a McDonald's across the street. I get better service at far...