HANS IM GLÜCK - DORTMUND Hansaplatz — Restaurant in Dortmund

Took my six year old here for lunch as he is currently in a "burger" phase. The restaurant's set up is very cosy with trees everywhere and there is a lot of seating available. It's a bit tricky to find the bar in this forest to be seated. There are all sorts of table set ups and seatings including swing sets. Menus are on the table but the order is done through an QR code. This was a bit annoying as I had to turn on mobile data whilst roaming as the restaurant didn't offer WiFi. The QR menu and order page is a bit clunky too. Tip: find your meal in the menus on the table and then search for the item on the app..otherwise you scroll forever. The menu has pretty much everything: burger in all varieties, with chicken, meat, veggie and vegan. There are bowls and salads as well plus meal deals and sides. For kids there is a separate section. Once ordered the drinks and food arrived reasonably quick which was good. Staff by the way are super friendly. The burger is fine. I had a spicy one with brioche bread and my nephew had the classic for kids which came with chips. I ordered a side of chips. Tip: don't order extra sauce as they are available for free on the table. Unless you want something special. There is nothing exciting about it, but it's also not the worst burger I ever had. It's probably still better than a fast food chain burger which would cost the same. At the end of the meal you can choose to pay through the QR code again or with one of the staff, particularly if you want to pay cash. I chose the QR code option and paid with Gpay. Note they don't accept Amex. But you can split bills even through the app which I thought was great. Wouldn't rush back here but also not opposed to take my nephew again as...

Burgers are normal, nothing special, service is useless and not helpful at all. My girlfriend came first and asked for table for two, she was in a late stage of pregnancy and even though the restaurant was almost empty, she was seated at possibly the tiniest table they had and she had troubles fitting in there but she didn't want to complain since she was already sitting and tired. She ordered two burgers with fries and two drinks. I heard from a friend that if you go for the menu it includes a burger, fries, a drink plus a coffee. After ordering coffee and wanting to pay I found out I have to pay for everything separately because we didn't order "the menu" in advance. I asked if they can change my order to the menu since we were not aware that we had to point it out at the beginning and my girlfriend was not even offered the menu when she ordered the food. I was told no from two waitresses and even the manager or whatever kind of boss they had there couldn't change my order to 'the nenu'. We weren't that upset because we had to pay more, the price was actually almost the same (so much for having a special menu option) we were upset because in the cheapest diner or in a dirtiest pub we would get a better and more service. There is actually more to complain about but my post is already too long. Never again am I going to this place again and I'm trying to tell everybody I know to stay away from Hans im...

I usually don't dine in places that look like they only serve european food, but boy was i wrong!!! this place is a real not so secret insider hint. The waiting time at the front was just a few seconds. The Staff is very friendly, the place is clean and designt interestingly. The food is beyond tasty. It was probably withing the best Burger I ate so far. I ordered the Lunch Menu which is Burger price + 5,90 (incl. side dish, cold beverage and a hot beverage) a real. price range is of course various but around 8- 17 € for a lunch. You can get around the same amount Vegan/Vegetarian options as Meat options (Chicken/Beef). All dishes come with Sauces on the table, these are vegan too: Mayonnaise, Tomato Ketchup, Western Sauce ( its a little bit on the sweet side) and Orange-Mustard sauce. the portion size was appropriate, of course you could still order double or big sized, with extra toppings on your Burger, but for an average person it is completely sufficient. The Iced Teas are all homemade and have various exotic sorts like Strawberry Rhubarb, Mango-Ginger and Multifruit-Mint. there is no music in the restaurant and you're not allowed to smoke. you could order alcoholic beverages. All in All a great experience, I will definitely...