BIRDIE & CO. Deli · Café — Restaurant in Dusseldorf

Looks cool, very busy and charming. However, our experience was not great. We ordered food and drinks, but took something close to an hour to get it. We had nothing on our table, and none of the people working there once asked if we maybe needed something or if everything was fine, after possibly noticing it was odd we didn't have anything. It was not until I asked where our food was that someone approached. Then, instead of telling we are sorry, I will check, we received a bit of a condescending answer. Something like how would I know, don't you see im doing something and I was not the one that took your order? When I simply asked if she could check (nicely).

She went to check, came back and was much nicer. I guess, after noticing we had been waiting forever. However, we were told our food was almost ready. That it was busy. Etc etc. Instead if being honest and simply say, we forgot. I mean if all the other couples which arrived 30-40 minutes were already eating, you can tell the story does not make sense. 🤣

After some more time, which didn't feel like an "almost ready" type of situation, we finally got our food. And it was honestly very very very disappointing. My eggs were COLD, look dried as if they were leftovers?

I felt bad because my girlfriends food was ok and she had also been there the week before, where she was very happy, really liked the place and it was the reason why she had brought me there ☹️

Maybe a bad day, but hey, I don't normally give bad reviews. Even if I don't like the food or don't think it is great. I usually leave 5 starrs regardless. As I think it could be just me and no reason for a bad review, but here weeeell... deserved, I lost...

Absolutely horrendous experience from start to finish. If you value your time, money, and sanity, stay far, far away from this dumpster fire of a restaurant.

Service: The incompetence was next-level. Our waitress somehow managed to mess up a simple order (three cappuccinos turned into three espressos), and when we pointed out her mistake, she had the audacity to try and gaslight us into accepting the wrong drinks. She actually said, “Once it’s produced, you can’t change it.” No, sweetheart, you produced it wrong, not us. She then ran off to her obnoxious, rude manager who came over and not only repeated her lie but had the gall to imply we were the ones in the wrong.

Food: It’s like they went out of their way to ruin everything we ordered. The granola, egg benedicts, pancakes, and French toast were all disgusting. Everything tasted like it had been sitting in the back of the kitchen for a week. I specifically asked for my French toast to be served plain, and what do I get? A pile of overstuffed, unappetizing trash. No flexibility to “remove” items, either. So much for basic customer service.

Vibe: The restaurant was sweltering hot, despite the fact that it was already an incredibly hot day outside. No AC, no fans, nothing to make it even remotely comfortable.

In Summary: If you want to waste your time, money, and potentially your entire day in a place that treats you like garbage, go ahead. Otherwise, save yourself the hassle and never step foot in this pathetic excuse for...

I used to be a regular here, back before Düsseldorf had so many great brunch spots. Out of nostalgia, I decided to give Birdie & Co another try yesterday. Big mistake.

Let’s start with the basics: ordering. It took about 15 minutes just to get anyone’s attention.

I ordered an Eggs Benedict — very simple request: sauce on the side. What I got? Scrambled eggs. By the time I managed to flag down a waitress (I had to stand up and “catch” a waitress, since waiting for service is apparently a new dining concept here), and when I finally did, it somehow turned into a group discussion among the staff about who exactly was supposed to serve my table. By the time the correct dish finally reached me, it was already 40 minutes after we had arrived. And of course, the sauce was not on the side. At that point, I was starving and resorted to peeling the sauce off the eggs myself like some kind of brunch archaeologist. To make matters worse, the egg’s core wasn’t even fluid anymore — which sort of defeats the whole point of Eggs Benedict.

Checkout was the cherry on top: the waitress, clearly overwhelmed, rushed through the payment without so much as a “How was everything?” A bold move, considering I had plenty I could have told her.

In short: chaotic, inattentive, and disappointing. Düsseldorf now has far better brunch options — Birdie & Co might have been a pioneer once, but if this is the current standard, they’ve been left...