Pizzeria Ristorante Matteo — Restaurant in Dusseldorf

I had high hopes for my dining experience at Matteo, but unfortunately, it fell far short of expectations. From start to finish, the meal was marred by various disappointments.

Firstly, the bruschetta, a classic Italian appetizer, was a letdown. The tomatoes used tasted bland and lacked any hint of freshness, leaving the dish devoid of flavor and vibrancy.

Furthermore, the timing of the service was completely off. My main dishes arrived at the table simultaneously with the starters, resulting in a rushed and disorganized dining experience. It's disappointing when a restaurant fails to understand the importance of pacing in a meal.

Adding insult to injury, I was shocked to discover that the restaurant imposes a 10% surcharge for paying with cards. In this day and age, such additional fees feel outdated and unfair, especially considering the prevalence of electronic payment methods.

Overall, my visit to Matteo left much to be desired. With tasteless tomatoes, poor service timing, and an unjustifiable surcharge for card payments, I cannot recommend this establishment to fellow diners seeking an authentic Italian...

Very rude owner, no regards for basic treatment. Subpar service. Good to ok food. Only cash payment. I was going upstairs to join a party who were waiting for me and had informed me that they had told the waiter I was coming. Upon entering I was not greeted, and I didn't find my friends but I noticed a stair case as I began my climb I found a man not in uniform coming down and asked me when I got close where I was going. I told him my friends are upstairs, (which they were) and then he told me why am I going upstairs without saying anything to him and just barging in. At this point I Calmy pointed out that he was being rude by arguing with me instead of taking me to my friends. He started by telling me this is his restaurant and that he wants me to b leave I told him you do not have a sign asking to please wait be seated I understand enough German to know. And that he is not wearing a uniform. He then told me to go to my table. And the service was subpar anyway. Food was good but not excellent. Seating...

Worst service I've had, probably ever. I don't speak a lot of German and the menu is very confusing (disorganized). Went with my gf and her mother (both German), and translation doesn't work, because there are pizzas that simply are not on the menu. So, I got up to read the wall menu and the waiter, instead of helping me, proceeded to complain to my gf that "I was ordering from the other menu, so we could not sit at the table." I mean, seriously? You don't help, and your solution is to kick people out? You don't deserve to serve food, I'm sorry.

Also, not that cheap as people claim. We had the one pizza that we asked to cancel, but they shoved on us very quickly as we were about to leave after being berated, and it was not special.

I always go back a second time to places I had a bad experience, but this was too much. Will not...