O’Reilly’s Irish Pubs — Restaurant in Dusseldorf

Worst dining experience I’ve had in a long time – terrible food, high prices, and even worse service.

Our group had high expectations and drove 1.5 hours to eat here – and it was a complete disappointment from start to finish.

Once we were in the basement with our group of four tables, we waited an unreasonably long time just to place our order. The waitress never came to our table, so I approached her politely to ask if we could order. She told me to wait. I then watched her prepare only two drinks at a time and continued to ignore our table. After more than 20 minutes, I asked again, and she once more told me to wait. Only when several of us were about to go upstairs to order at the bar did she finally come to our table. She only wanted to take drink orders, but I told her we were hungry and wanted to order food as well.

I ordered the “loaded” nachos and fries with cheese sauce and sour cream. They brought out fries with blue cheese instead. The nachos were just dry chips with almost no toppings—completely inedible. For €13.50, it was an absolute joke.

When we asked for more cheese sauce, we were told they had none left—only Buffalo sauce.

When I asked where the guacamole (which was clearly listed on the menu) was on the nachos, the waitress replied, “Did you read the menu?” Then, sarcastically, she asked if she should call "the manager, the chef, or the police". She eventually brought guacamole from the kitchen and said, “There, now you have it your way. You can calm down.” She continued to speak to me disrespectfully in front of the entire group, saying I couldn’t have everything the way I wanted, and then loudly repeated, “Don’t be a Karen,” humiliating me in front of everyone.

Her attitude was shockingly rude and completely ruined our evening.

To make matters worse, the chicken wings were also disappointing—breaded, not as described, and some people received fewer wings (10 instead of 15) than they ordered.

Also- they didn't have any Guinness.

At the end, we decided to take the nachos home to at least try to fix them, as they refused to take them off the bill. We were told they didn't have take home boxes, which we found out later from the manager was a lie.

We were grateful that finally, after many threats, the manager did come talk to us and was very nice and apologetic. However, the damage was done at that point and soured our experience the...

Not sure if this is supposed to be part of "an authentic Irish experience", but every time I've been here the wait staff has either been unhelpful, rude or outright incompetent. Cue ordering a Guinness after having to make an effort to get the bartender's attention (us being the only group of patrons at this time of day), only for it to be flat (happens when the keg is near empty). Went to the counter to ask for a swap (as should be normal), only for the barkeeper not to understand the problem. After asking him to try from the tap himself, he says he's not familiar with Guinness, so wouldn't notice a difference anyway. Beer was not swapped for a new one. Then when it came to paying the waiter would also not accept that the six of us pay...

Honestly as a Geordie having his first time in Germany - Düsseldorf! this bar made me feel right at home during the UCL against NUFC/BVB.

The Atmosphere was absolutely bouncing with thousands of Geordies arriving & all The staff handles us perfectly! Polite, Kind, Helpful and caring & just down to earth with us all.

Service was absolutely spot on! For any other Geordies attending Düsseldorf at a later date! Be sure to make this your priority pit-stop.

Thank you to the O’reilly’s team! from myself and the thousands of Geordies you’d definitely won us over and O’reillys is now a Geordie Bar. ⚫️⚪️⚽️🙏🇮🇪🇩🇪.

P.s - the food is something else honestly! It's best way to fix a hangover is definitely this...