SEPHORA CORNER DÜSSELDORF (KAUFHOF) — Local services in Dusseldorf

What a HORRIBLE and ARROGANT staff! I was treated very unfriendly by a girl named Ana, what an absolute arrogance. I drove two hours to the store and wanted to return something and she said 'it was not her problem' and did not want to help me. She so called 'discussed' with the manager, which I doubt, because when I wanted to speak to the manager she first suddenly was not there and the next second she was in a meeting. She obviously lied to me and walked away, left me waiting for almost half an hour. I just had to buy a new product. Sephora gets a very bad name by letting these arrogant types work there. I will never...

Yesterday I’ve been there to buy lipgloss by Becca. The service was very rude. She’s a little bit chubby and has a big face and brown hair. I didn’t remember her name. She just talked to her coworker. When I needed her help she talked to me like a psycho. I wanted her to give me a new one. She didn’t even look at what I needed and said it was sold out. After I asked again she screamed to me. So I just put it back and went to Christian Dior. I know in Germany the service is very rude but she’s too much. She should get fired and go see a...

Nice selection but the staff was not friendly. Got the feeling that they were not paying attention to our needs, but were pushing a single product eventhough we have expressed several times that we are not happy with that specific one. Also got concealer put on without asking and in an unnecessary amount, after we have told her we do not like how it blends.

Cashiers were super...