BLOCK HOUSE Frankfurt Westend — Restaurant in Frankfurt

A handful of family and friends recommended BlockHouse so I took the family there on my recent trip to Germany. As a party of 5, 4 had steaks and 1 had Salmon. I ordered the standard Filet Mignon dinner which came with a small dinner salad and baked potato. I also had a side of French Onion Soup. The soup was extremely salty. Hoping it was an anomaly, my salad was simple, with Iceberg lettuce and typical salad ingredients that had slight fennel flavor mixed in. The "American" dressing was good, also having a sweet fennel undertone. Baked potato was typical, fine.

BUT, my Filet was Not Good. Yes, the "hero" on the plate was truly disappointing. I'm not sure it was a Filet as the grain of the meat was oddly sideways rather than up and down like typical Filet would be. I had to use a lot of effort just to cut my Med Rare cut. It was disappointing to say the least because I don't eat beef that often. So, to be let down by a Steakhouse was truly disappointing. Service was friendly and good but the servers could clearly see me fighting with my steak knife, just to "carve" pieces of meat to chew and chew I did. And no offer to make another steak was offered even though they could see the trouble I was having. Filets are classically tender. This was NOT a Filet Mignon and because of that, I cannot recommend this restaurant, even though my counterparts were mostly happy with their meals. Truth be told, if this happened in a nicer restaurant in the states, I would have been quickly offered a replacement steak and so it seems that in this case, German-run eateries would rather have me leave unhappy rather than throw a 5 dollar/euro replacement (their cost) on the grill to keep a happy customer for future visits. Overall this is a nice enough place to eat but I really wish I could have reported differently about MY experience. Go but be aware that if your good is not right, you will have to really speak up and hopefully get...

Restaurant Review: Blockhouse, Frankfurt

I recently visited Blockhouse in Frankfurt with my 8-year-old son. We chose to sit outside to enjoy the pleasant weather. Shortly after, the manager approached us in a very unwelcoming manner, instructing us to remove outside food. While this policy is understandable, the condescending and cold delivery of the message was unnecessary and lacked empathy.

This interaction forced me to ask my son to finish his small sushi pieces outside, near the street, which was disheartening. Despite ordering food from their restaurant, the manager showed no concern or understanding. Even the general manager seemed indifferent to our situation.

On a positive note, one of the other employees attempted to improve our experience by offering free ice cream, which was a kind gesture. Additionally, I took a steak to go, which was decent. However, the manager's dismissive attitude overshadowed these positives.

I would also suggest reconsidering the ambiance; playing American country music might give a misleading impression that outside food is allowed, akin to some American restaurants. Unfortunately, the overall atmosphere was not welcoming, reflecting a cultural coldness I've observed elsewhere in Germany.

In summary, while the food was satisfactory, the lack of hospitality was disappointing. Improvement in customer service is essential for a better...

Absolutely unacceptable experience. Green and yellow cable was found in the food and they did not take responsibility!

I’ve been to this place many times, often with colleagues after work, and had considered it a reliable spot—until now.

During our recent visit, one of my colleagues found a green and yellow electric cable inside his potato, served with steak. We immediately informed the waiter, who took the cable to the kitchen. After 30 minutes of silence, we asked for an explanation. The response? They claimed no such cable existed in their kitchen and implied we planted it ourselves. Unbelievable.

I’ve spent over 330 euros by card here over time—probably more with cash—and this is how customers are treated?

Eventually, the waiter returned and offered my colleague a single cup of coffee as compensation. That’s it. When we asked for coffees for the whole table (6 people) as a small gesture after this mess, we were denied again and told to speak to the manager.

The manager finally came but had no clear explanation, no sincere apology, and only offered to cancel the charge for the meal with the cable—after we pushed hard. If we hadn’t insisted, would anything have been done?

This isn’t just about poor service—this was a serious health hazard. What if someone had swallowed that cable?

Shameful handling of a dangerous situation. We won’t be coming back, and I’d advise others to...