BLOCK HOUSE Frankfurt Westend
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A handful of family and friends recommended BlockHouse so I took the family there on my recent trip to Germany. As a party of 5, 4 had steaks and 1 had Salmon. I ordered the standard Filet Mignon dinner which came with a small dinner salad and baked potato. I also had a side of French Onion Soup. The soup was extremely salty. Hoping it was an anomaly, my salad was simple, with Iceberg lettuce and typical salad ingredients that had slight fennel flavor mixed in. The "American" dressing was good, also having a sweet fennel undertone. Baked potato was typical, fine. BUT, my Filet was Not Good. Yes, the "hero" on the plate was truly disappointing. I'm not sure it was a Filet as the grain of the meat was oddly sideways rather than up and down like typical Filet would be. I had to use a lot of effort just to cut my Med Rare cut. It was disappointing to say the least because I don't eat beef that often. So, to be let down by a Steakhouse was truly disappointing. Service was friendly and good but the servers could clearly see me fighting with my steak knife, just to "carve" pieces of meat to chew and chew I did. And no offer to make another steak was offered even though they could see the trouble I was having. Filets are classically tender. This was NOT a Filet Mignon and because of that, I cannot recommend this restaurant, even though my counterparts were mostly happy with their meals. Truth be told, if this happened in a nicer restaurant in the states, I would have been quickly offered a replacement steak and so it seems that in this case, German-run eateries would rather have me leave unhappy rather than throw a 5 dollar/euro replacement (their cost) on the grill to keep a happy customer for future visits. Overall this is a nice enough place to eat but I really wish I could have reported differently about MY experience. Go but be aware that if your good is not right, you will have to really speak up and hopefully get satisfaction...
Ron DijcksRon Dijcks
00
**Restaurant Review: Blockhouse, Frankfurt** I recently visited Blockhouse in Frankfurt with my 8-year-old son. We chose to sit outside to enjoy the pleasant weather. Shortly after, the manager approached us in a very unwelcoming manner, instructing us to remove outside food. While this policy is understandable, the condescending and cold delivery of the message was unnecessary and lacked empathy. This interaction forced me to ask my son to finish his small sushi pieces outside, near the street, which was disheartening. Despite ordering food from their restaurant, the manager showed no concern or understanding. Even the general manager seemed indifferent to our situation. On a positive note, one of the other employees attempted to improve our experience by offering free ice cream, which was a kind gesture. Additionally, I took a steak to go, which was decent. However, the manager's dismissive attitude overshadowed these positives. I would also suggest reconsidering the ambiance; playing American country music might give a misleading impression that outside food is allowed, akin to some American restaurants. Unfortunately, the overall atmosphere was not welcoming, reflecting a cultural coldness I've observed elsewhere in Germany. In summary, while the food was satisfactory, the lack of hospitality was disappointing. Improvement in customer service is essential for a better dining experience.
M&R SolutionsM&R Solutions
00
Wir KAMEN gerne in unserer einstündigen Mittagspause zum Essen hier vorbei. Positiv anzumerken sind hierbei sowohl das Ambiente, als auch die üppigen und täglich wechselnden Mittagsangebote mit frisch zusammen gestelltem Salat vom Buffet. ABER: Der Service hat weder Respekt noch Anstand. Nachdem wir gegen 12.40Uhr unsere Mahlzeit beendet hatten, bat meine Kollegin eine der Servicekräfte (ist nie offensichtlich, welche der Damen für welchen Tisch zuständig ist) wohlgemerkt sehr höflich, ob sie uns die Rechnungen bringen könne. Nachdem uns nach mehr als 10 Minuten noch immer niemand die Rechnungen brachte, erbaten wir diese erneut höflich. Die vorbeilaufende Bedienung warf uns einen offensichtlich genervten Blick zu und zog es vor, mit ihrer Kollegin lautstark negativ über uns zu sprechen. Nach erneuten 5 Minuten kam die Dame schließlich wutentbrannt an unseren Tisch und hielt uns im wahrsten Sinne des Wortes eine Standpauke...."Wir sollen uns gefälligst gedulden".... Wir alle waren sehr peinlich berührt, da andere Gäste bereits zu uns schauten. Übrigens kann ich an dieser Stelle erwähnen, dass das Restaurant zu diesem Zeitpunkt bei weitem nicht voll war! Daraufhin gab es selbstverständlich von keinem von uns Trinkgeld, weshalb die Dame sichtlich sauer das Gesicht verzog und ohne "danke" oder "auf Wiedersehen" zu sagen, sich abwendete. Unmöglich... Keiner von uns ist jemals verbal in einem Restaurant angegangen worden. Wir hoffen inständig, dass sich unsere konstruktive Kritik zu Herzen genommen wird und dieses Vergreifen im Ton Konsequenzen nach sich zieht! Uns jedenfalls habt Ihr als Kunden verloren:(
Sa_ ritaSa_ rita
30
What a lovely Sunday treat I walked to here in Frankfurt. For my first time in the city, I went out walking around when the weather was nice and stumbled upon this place. They claim to have the best steaks since 1960 somethin. The steak itself was pretty good but the deserts & baked potato stole the show for me. The garlic bread and wine is also lowkey veryyy yummy! It has a nice outdoor seating area where you can enjoy the nice weather. If you go here, you must try desserts!
Ashley BridgewaterAshley Bridgewater
00
Is more thank enough !!!! 1 star you deserve less ….. rode stuff …. Over priced with bad food Could not till about quality of meat it’s really bad , salad just some cut vegetables!!!! Portion sizes is very small Attitude of stuff is too rude !!!!! I do not recommend When ask for mid to will steak you should not receive below will !!!! And take it back to grill !!!! It lost all the taste you should do new one fresh and not re cook !!!!!!!!
Amer trip advisorAmer trip advisor
10
The steak was pretty good. The meat was delicious and had just enough fat that it was enjoyable. The restaurant was very elegant and clean. It had a nice ambience and good selection of music. The staff was friendly and great as well. Overall it was a good experience and h would probably come again. The filet mignon was the best of the 3 steaks we tried. And the garlic bread was fantastic! 🤌🏼🤌🏼
Matt HewMatt Hew
10
Nearby Attractions Of BLOCK HOUSE Frankfurt Westend
Palmengarten Frankfurt
Palm Gardens
Alte Oper
Grüneburg park
Senckenberg Nature Museum
MAIN TOWER
Sofitel Frankfurt Opera
Rothschildpark
Aparthotel Adagio Frankfurt City Messe
Goethe University Frankfurt

Palmengarten Frankfurt
4.7
(8.3K)Click for details

Palm Gardens
4.6
(7.3K)Click for details

Alte Oper
4.6
(6K)Click for details

Grüneburg park
4.6
(1.8K)Click for details
Nearby Restaurants Of BLOCK HOUSE Frankfurt Westend
Ramen Jun Westend
Leib & Seele - Frankfurt am Main
Buffalo Steakhaus
moriki
Sunny Side Up Westend
Cafe Extrablatt, Frankfurt
Siesmayer
Zenzakan
Thai and Turf City
Miller & Carter Frankfurt

Ramen Jun Westend
4.5
(1.2K)Click for details

Leib & Seele - Frankfurt am Main
4.5
(1.2K)Click for details

Buffalo Steakhaus
4.5
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moriki
4.4
(1K)$$$
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Basic Info
Address
Wiesenau 1, 60323 Frankfurt am Main, Germany
Map
Phone
+49 69 723939
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Website
block-house.de
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Reviews
Overview
4.4
(1.3K reviews)
Ratings & Description
attractions: Palmengarten Frankfurt, Palm Gardens, Alte Oper, Grüneburg park, Senckenberg Nature Museum, MAIN TOWER, Sofitel Frankfurt Opera, Rothschildpark, Aparthotel Adagio Frankfurt City Messe, Goethe University Frankfurt, restaurants: Ramen Jun Westend, Leib & Seele - Frankfurt am Main, Buffalo Steakhaus, moriki, Sunny Side Up Westend, Cafe Extrablatt, Frankfurt, Siesmayer, Zenzakan, Thai and Turf City, Miller & Carter Frankfurt

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