Elaine's Restaurant — Restaurant in Frankfurt

The venue and interior design is pretty cool, food was tasty and the staff is friendly. As already stated in some reviews, pricing is rather on the higher end but I would say that it is in line with other places in Frankfurt offering comparable quality - so nothing you would not expect and nothing to complain about. What we would have expected in this price range though is a decent level of service. First of all we received the starters before we even got the aperitif which we ordered half an hour before. After finishing the starter it took more than one hour until we received the main course. Unfortunately, they did not take our order correctly so one of the dishes was not the one we ordered, but since it was already past 10pm, there was no point in sending it back (at least they did not charge for this one, but there was also nobody apologizing and they seemed to expect that we are grateful as the wrong dish was more expensive than the one we actually ordered). The whole thing ended in not being asked if we want a dessert or a coffee. When we ordered another drink, they again forgot our order resulting in us waiting for quite a while for the drink.Overall we were a bit disappointed by the whole experience and would have definitely expected...

Worst customer service. I have been staying and the Flag W hotel, which is in the same building. At the check in I have been told apparently wrong information about breakfast hours and when I came down at 10:01 and entered in the restaurant and I have been informed by 3 different employees at the same time that it’s closed, in a very unpleasant manner. I politely explained that I have been told that at the reception and , I understand that it’s two completely different organizations, but their approach and treatment was totally wrong. I would certainly recommend to the management of Elaine’s to pay more attention on how their employees are treating their guests. I also had a couple of drinks there and once a supper. Cold, unpleasant personnel makes you feel completely unwelcomed. I will recommend to all corporate colleagues in Sweden not to stay here when...

All in all, a disappointment. There was something wrong with every dish. Tuna tartare lacked the presence of tuna flavor, vegan tacos had underwhelming filling served in sad tasting tortilla bread, salmon tasted too fishy, crispy chicken leg didnt have crispy skin, but most confusing was the "korean twist" on pasta. A dish that tastes like something ill cook on a sunday with no food at home, throwing everything I have left in the fridge into a pan. I liked the idea of gochujang and kimchi with pasta. Unfortunately, the execution was bad. On top, the waiter forgot about our dishes twice, knocked my drink over and didnt get me a new one, even though he told me he would and so on. Wont come here again considering...