Moka Roasters — Restaurant in Frankfurt

Update: they reached out as below, and I went in again today! It's really nice to see places make an effort for customer service and make it right for them if there is an issue

Original review:

I really liked this place. Their coffee and cakes are great, and the tea is also on point. Their service is a bit slow, but I was willing to forgive that because they are friendly. However, the star of the show for me was the salmon bread, which came on two slices of bread. They decided to cut it down to 1, for the same price, and claimed it's because the bread was bigger.

If anything, the bread was the same size as before and slightly thinner, so instead of a nice filling breakfast this was a snack.

I'm taking one star off for slow service and one for the literal halving of the portion size for the same cost. It's still a great place for reasons others...

After all the good I heard about Moka, I was so disappointed! We waited so long to be served; hot drinks came one after the other, with long waiting time between each; they brought a coffee that we didn't order and forgot the milkshake. The food arrived 30 minutes after the drinks, but one out of the three plates was still missing. Since it was never served, my friend had to go inside to order a cake instead, and they say that they didn't even start to prepare the açai bowl for her.... maybe 45 min after ordering. It looks like takeaway orders are prioritised, so that the table service is sloppy. It's a shame because the menu...

Super friendly service and amazing coffee, we immediately bought a packet of their beans (they sell their own!) The salad was a little small, considering the price but the overall vibe and the service made up for that, which is why it deserves the five stars. I came here again a few weeks later and brought some friends, who also loved the place. Definitely not our last time here! It‘s not necessarily one of the cafés where you want to stay for a longer time and study/read etc. because it tends to get quite full and busy. But definitely a good place to chill and chat with friends on a sunny...