60 Seconds to napoli | Hamburg — Restaurant in Hamburg

Above average food, below expectation service - Waited 2 hours for our pizza despite checking in with the waiter twice. Seated at 8pm, ordered around 815pm and got our pizza at 11pm after multiple reminders*

Was recommended this place by our hotel, atmostphere and ambience was not bad. Had a long queue when we got there, the wait was not too long considering it was a saturday. However, service was surprisingly not what we expected considering the reviews and also the price of the food (above average).

We ordered a Beef Cappacio which was really good. We sat down around 8pm, ordered about 8.20pm and was served the beef cappacio around 845pm.

We were 2 girls so we also ordered 2 drinks and a pizza to share. After a long wait, we looked around and everyone seemed to take some time to get their pizza so we continued to wait. 1 hour later, i asked to check on the pizza and a server with short hair said she will check and never got back. 20mins later i asked again to check on the pizza as it is close to 2hrs since we ordered and 1.5hrs since we were served the appetiser. She said we will get it soon and the kitchen was doing the last order.

Then 2 tables who were seated after us got the food. The final straw came when the very last table who were seated at least 45mins AFTER us also got their 3 pizzas, I was extremely disappointed and annoyed. That's when i asked for an update again for the pizza and a bartender (nice guy) tried to do some recovery and offered us a drink. He then went to chase on the pizza and told us the kitchen is making it now (after close to 2hrs)

In summary, food is good and ambience is not too bad but service was below expectations for a restaurant like this. In fact, no one should have to wait more than 2 hours for a pizza and in the event this may happen due to the crowd, i do think it is also basic for the restaurant to manage expectations prior to sititng the customers.

Also when a customer had to check twice on their food, it is also basic for a service staff to at least check and get back to the customer, even if she may take a longer time to do so.

Very unpleasant experience and no matter how good the food taste, we will never go back...

We had a reservation at 19:00. Waiters were so busy, there were empty tables but they couldn't manage to find time to seat us in. So about 20 people standing outside waiting, even though there were seats available. No one talked to us, at least they could do is greeting and told us to wait (we all have reservations), but they acted as if we were only bothering them. That was a bit impolite. When we were standing inside (because there were so many people at the front door), I had to stand in front of their shelf. One waiter told me to stand on the other side with an on-the-negative-side attitude. I understood his concern and frustration, but I was frustrated too. 19:22 seated 19:28 ordered 19:55 food was out So it was almost 60 minutes to Napoli for us! :) We ordered three pizzas. The waiter that took our order in was too quick because he just wanted to do the ordering very fast, so he took a wrong order and one pizza came out false. Despite us having to wait for 20', he couldn't spend 2 minutes for us at the table... ROCK: Pesto was so thick & too salty. This one is probably the worst out of the three. They punched too much pesto on the pizza, so in the end, there was approximately 1/4 of the pizza that sat in (the very salty) pesto & (very much) oil, which was very hard to eat. THE BEAST: the tomatoes taste were too strong but each to their own. OH MY TRUFFLE: this is the one where it came out wrong, because we ordered a pizza with truffle cream, but the name was different and it's supposed to have mangalitza salsiccia, but instead we got Oh my truffle which only has mozzarella, parrseman and truffle on there. However, because I love truffle, I'd say it tastes the best out of the three. The pizza dough was good in general, but the food in sum not outstanding or mind blowing good. Maybe some people will like it, it just wasn't for us. And the experience was bad over all. Service was very bad, the waiting time, how they treat customers. I love my truffle pizza, but I will never come back here. The price is not worth the experience. After we left, there were still customers that had reservations waiting outside...

I was very excited when I heard about the opening of a new place in Hamburg that was promising me the pizza napoletana experience. As someone who ate the best pizze in napoli I am probably pretty critical so: First of all, the taste is good and authentic, good ingredients, dough tasty, nicely thin, not wobbly, not crunchy, tomatosauce also. The big BUT. Sure, you have to import the ingredients, I get that the prices have to be different than in italy, but you get a pretty small pizza, with a HUGE crust for double the price that you'd pay for a pizza double the size from da michele or similar in Naples. You will never see the plate there. Half of the pizza is crust and if I would like to eat only crust (that most Italians even mostly leave on the plate) I would order pizza bread. Also selling a crodino, which is basically a lemonade for 7 euros.. common. Maybe it was because the place just opened, but the service was unorganized and 40 minutes of waiting for a pizza that literally bakes 60 seconds is unbearable in my opinion. Talking about the place I have to say that it's pretty, modern, everything is aesthetically pleasing, but if you're looking for the Italian restaurant vibes, you won't find them here.

In my opinion a can,...