Prego — Restaurant in Hamburg

As a tourist from abroad this is our personal experience.

Pro’s: open on Christmas Day, good just about edible. Con’s: food lacked flavour. Very bland cheese, base, sauce and toppings. Fries were old/overcooked. Service was slow even though it was not very busy. But the worst part was the customer service we received. The waitress that was assigned to our table came across rude and passive aggressive. Both in English and German. We did not feel welcomed here at all. Multiple attempts were made to communicate with wait staff who avoided eye contact at all costs. Only the front of house (the man) was welcoming.

Overall we would not visit again nor would we recommend this place to anyone.

Side note: another waiter came down to the table next to us to inform them ‘they can be provided a take away box for their food’, simply because they were taking their time to eat which made it seem like they were being kicked out. Instead of simply asking how their meal was.

Also, the place is stupidly expensive. Very overpriced for what we got. €15 per pizza is ok considering it’s Christmas (even though they tasted terrible) but €5 for fries and €8 for a bottle of...

I was always curious about this place, because it is always full with guests. So we decided to try it today. My husband had prawns, and he was quite happy with them. But then, prawns take no great skill to cook. I ordered Aglio e olio. Also takes no great skill. But yet, it was the most boring pasta i have ever had, with a tiny amount of parmesan on the side, barely any garlic, and no chili flakes. So I asked them for chili flakes - they didn't have them (???). Gave me store bought chili oil instead, which apparently was the baby version because I could have drunk it like beer. I added 25% of the bottle of chili oil in my pasta and still tasted nothing. So I asked them if they had a spicier version. And this where they drove me to absolute rage. An Italian restaurant that charges 12 euros for a plate of Aglio e olio pasta (which anyway tasted more boring than simple boiled pasta), gave me TABASCO???? Might as well have given me ketchup. With pasta they served plain bread with nothing. No butter, no dip, just bread. More tasteless, nothing food. Very disappointed with the restaurant. I make better Aglio e olio than this, and I am...

We dropped in one evening for a quick bite and went with two classic choices: a Pizza Salami and a Quattro Formaggi. Both pizzas were perfectly fine — the dough was decent, the toppings as expected — but nothing that really wowed us as passionate pizza lovers.

Of course, we understand that ingredient costs are rising and this is a fairly central location in Hamburg, but still, the price felt a little steep compared to the overall flavor experience.

The coffee was alright, but again, nothing particularly memorable. On the plus side, the service was quick and reasonably attentive.

If you’re in the area and seriously hungry, you won’t go wrong dropping in for a solid meal. But it’s not exactly the kind of place you’ll find yourself raving about later....