A unique experience to follow the cacao bean from plant to bar, with about 8 tastings along the way plus a make your own chocolate bar station. I would say this is more of a chocolate production simulated factory tour, not a museum as there are no signs or info boards anywhere. The tour was fine, if not a bit long (90 minutes), considering there was a lot of standing. Sometimes it was difficult to hear or see due to the number of people (up to 40 people per group plus kids under 5). General suggestions:

1. 40+ people is too much in a single tour, but we did come on a holiday weekend so that could explain the overcrowding.
2. for the time, there wasn’t THAT much detailed information presented. For example, we were shown the original size of chocolate bars in the 1930’s, and were told to mentally compare that to the size they are today. The guide could have listed factors such as ease of import, increased demand, decrease of production costs, etc for the growing size nowadays.
3. this would have been a perfect opportunity to talk about how climate change would affect the cacao plant and, subsequently, impact the chocolate industry, but nothing was mentioned.
4. the chocolate-bar-making activity could have used coarse salt instead of table salt, as well as some more gourmet toppings, like dried citrus peel, candied ginger, etc. (such as what one can buy from Hachez) instead of granola and more chocolate chips.

Buggies and wheelchairs are welcome. You can guy your tickets online in advance and get a better price the earlier you purchase them. Good rainy day activity but not really a “must do” in Hamburg in my opinion.