Cafe Extrablatt, Hannover Grupenstraße — Restaurant in Hanover

Subject: Concerning Discriminatory Behavior at Café Extrablatt, Steintor. Since Steintor branch did not respond, I will start giving the same review for all the branches.

Dear Café Extrablatt Administration,

I would like to share an extremely disappointing experience I had at your Steintor branch. While I have always received polite and courteous service at other locations (Kröpke, Königsworther Str., and even at Steintor from other staff members), the behavior of a particular employee (image attached below) was consistently discriminatory on multiple occasions.

In December, just before Christmas,

Incident 1: Saturday (Crowded but Seats Available) On a Saturday, I visited the Steintor branch with my Indian friend, Arijit. Although the café was busy, there were several available seats. We approached a staff member and asked where we could sit. He deliberately ignored us at first. When we asked again, he mumbled something and then stated that there was no available space.

As we were about to leave, we noticed that he promptly greeted and seated a group of three who arrived after us and appeared to be German. Although we found this concerning, we decided to overlook it, considering the overall busyness of the café that day.

Incident 2: Weekday (Empty Café, Overt Neglect) A few days later, on a weekday around 8 PM, I visited alone after my office for a coffee. The café was nearly empty. Upon seeing the same employee, I greeted him with a smile, but he ignored me and instead acknowledged a German couple behind me.

After waiting 10 minutes, I called him over to place my order, but he continued to ignore me while serving other customers. Eventually, after 40 minutes, a different staff member took my order. I finally received my coffee after a 47-minute wait. Although I could have left earlier, I deliberately observed his behavior to confirm my suspicions.

When I finished my coffee after 50 minutes, I requested the bill from the same employee, but he once again ignored me. Instead, he greeted and served a newly arrived family with drinks. Rather than attending to me, he stepped outside to smoke and chat with a friend. Frustrated, I approached the counter and explained the situation to the female staff member who had earlier taken my order. She sincerely apologized.

At this point, I chose to leave without paying (a modest €3.95) to make the employee realize the consequences of his actions. Only after the female staff member informed him did he finally pay attention. He then ran after me, aggressively demanding payment and threatening to call the police. I stopped, paid the bill to the female employee, and calmly asked him to explain his discriminatory behavior. He had no response but continued shouting, pushing me, and repeating his threats to involve the police. I then informed him that I would be the one reporting him for discrimination.

Request for Action I urge Café Extrablatt's management to take immediate disciplinary action against this employee, as such behavior tarnishes the café’s reputation. I want to emphasize that all other employees have always treated me with professionalism and respect.

Thank you for your attention to this matter.

Best regards, Dr....

Es ist mir fast etwas unangenehm, ein so niedriges Review zu schreiben, aber wir sind am Bestellprozess gescheitert.

Das Menü war für uns einfach nicht lesbar. Ich bin selber Legastheniker und Hochsensibel und war mit meinem (auch Hochsensiblen) autistischen Bruder und seiner Freundin hier.

Wir haben so gefühlt (ggf. sogar akkurat) 5-6 Karten bekommen für verschiedene Sachen.

Die erste mit Hauptgerichten war formatiert wie eine Zeitung. Kam leicht feucht an durch regnerisches Wetter da die Karte nicht Wasserfest ist (???). Das ganze fühlte sich an, als wäre ich auf einer Clickbait Website voll mit Werbung. Dicke Headlines, die nichts mit dem Menü zu tun haben, Bilder, die nach Aufmerksamkeit schreien, hätte mich nicht gewundert, wenn ein Video im Hintergrund plötzlich mit Autoplay angefangen hätte zu spielen.

Gab eine Karte für Eis-Creme die formatiert war wie eine Parkscheibe mit einem Drehscheiben Element das man drehen muss, um alle Angebote zu sehen.

Eine einzelne Burger Karte in einem Retro Look, weißer text auf hellen rot gedruckt, mit einzelnen Segmenten für verschiedene Burger. Einer Schrift, die nur noch unlesbarer sein könnte und wenn sie einfach Bilder von Dornenbüschen reingehauen hätten um es als Death Metal zu vermarkten.

Es gab auch eine Karte mit Getränken, wo jede einzelne Seite eine andere Farbe zu haben schien und trotzdem auf den ersten Blick nicht nach Typ sortiert waren.

Die Freundin meines Bruders hat sie als eine »Cocktail« Karte erkannt und verworfen, wobei ich nach Online Recherche denke, dass es sich um die Getränkekarte gehandelt haben.

Ich habe einem Freund von mir von diesem Erlebnis erzählt und habe berichtet bekommen, dass sie ein ähnliches Erlebnis hatten. Zwar haben sie es am Ende geschafft zu bestellen, aber haben alleine um sich zurechtzufinden 40 Minuten gebraucht.

Ich fand es schade, da ich am Königswater Platz vor ein paar Jahren ein paar mal mit freunden und Familie Essen war, und trotz etwas höherer preise nur gutes von dem Essen uns Service selber in Erinnerung habe.

Wir sind extra in die Stadt, weil Ich die beiden das Extrablatt zeigen wollte aber wir haben das ganze dann abgebrochen weil mir wirklich schwindlig wurde bei dem versuch irgendwelche Informationen aus dem Menü zu fischen.

Ich wünsche euch beim Team das aller beste, aber das ist eines der mit Abstand schlechtesten Menü's von der Lesbarkeit her die Ich je...

I was at the cafe today and I was alone, the waiter who was attending the table was completely rude and inattentive. We are on cold days and I asked him to turn on the heater and he refused, since there were several heaters on and he didn’t want to turn on the one on my desk. When I finished lunch, I waited about 30 minutes and he passed from one side to the other and did not go to my table, even seeing that my cutlery was together (for a good waiter this means that the customer has already finished eating and needs help) I had to get up and go to the attendant who was at the counter to ask for the bill. Only then did the then “ waiter” go to my table with a closed face and without any sympathy. In short: Terrible service, I don’t...