Kastens Hotel Luisenhof — Hotel in Hanover

The Hotel is pleasant enough, very clean, quiet for a city center location and the day time staff were polite. I didn't eat at the restaurant so cannot comment but it looked very quiet most evenings. |Parking is tight although free of charge to residents. The entrance to the carpark can be a frustrating ordeal as the road is very narrow to negotiate. Today wide electric cars would really struggle to gain entrance. I did have to reverse in a narrow lane to let someone out after going past the barriers. |The biggest disappointment was being charged twice on 2 accounts for the same stay. I have an account with our travel agency and the hotel. One account was used to pre pay the hotel in full the 2nd was the account i paid for 1 drink from the mini bar on check out. The hotel took it upon itself to charge 2 accounts for the full amount of the stay. Although the Hotel was called and emailed and were specifically told not to do so. Charging both accounts for the stay and taking monies without consent is imo dishonest has another description under the law. |As this was done so flippantly without any response until a week after the stay with an apology. I would warn anyone thinking of using this hotel that this has a possible risk of being a frequent occurrence. |My account was refunded days later but should never of happened. It took a direct instruction from the Travel agency before the monies were refunded...

I do not recommend

On a business trip, I requested a late check out. I was allowed to stay until 1pm. If I arrived later than 1pm, I was told I would have a Eur150 penalty which I agreed. So I left my luggage and medicines and personal items in the room. Having had a stroke a month ago, I needed medication prior to boarding a plane. I arrived at the hotel at 1:30 thinking that o was going to be charged EuR150. To my surprise, the card keys did not open the door I thought because of the 30 min late arrival. I was even more surprised when I found out that, without my permission, my luggage and medicines and personal items have been removed from the room and I was checked out without any notice! Never have I been treated with so much disrespect! I was not able to get the medicine which was an injection!!! And the receptionist Marcelo and others did not care, did not apologize and just followed the “rules of the management”. As I got to London later , I found out that the money that I had left in one pockets of my backpack was no longer there! I decided not to complain to the hotel in writing as, most probably, I would be ignored by management. The hotel is average, the service is below standards and disrespect a common practice. I stay at the hotel with business colleagues regularly but this was the last time as the hotel is not a...

On a business trip, I requested a late check out. I was allowed to stay until 1pm. If I arrived later than 1pm, I was told I would have a Eur150 penalty which I agreed. So I left my luggage and medicines and personal items in the room. Having had a stroke a month ago, I needed medication prior to boarding a plane. |I arrived at the hotel at 1:30 thinking that o was going to be charged EuR150.|To my surprise, the card keys did not open the door I thought because of the 30 min late arrival. |I was even more surprised when I found out that, without my permission, my luggage and medicines and personal items have been removed from the room and I was checked out without any notice! |Never have I been treated with so much disrespect! I was not able to get the medicine which was an injection!!! And the receptionist Marcelo and others did not care, did not apologize and just followed the “rules of the management”. |As I got to London later , I found out that the money that I had left in one pocket of my backpack was no longer there! |I decided not to complain to the hotel in writing as, most probably, I would be ignored by management.|The hotel is average, the service is below standards and disrespect a common practice. I stay at the hotel with business colleagues regularly but this was the last time as the hotel is not a...