POMMES FREUNDE München ZOB — Restaurant in Munich

Absolutely horrible experience!

The delivery was supposed to take up to 45 minutes, it took more than an hour so the food arrived cold. The coldrinks we ordered never even arrived. By the time we tried to stop the delivery guy, he was long gone. The vegetarian burger was ignored and chicken was put on anyway. We couldn't even change it or let them know what the problem was, because despite trying to call the number of this place NUMEROUS times, it rings and rings and no one bothers answering.

This was the first time we tried out Pommes Freunde, and it will be the last. We'll never support this chain again! There are much better burger places that we'd rather order from.

Based on other reviews, they also only respond to 5-star reviews and ignore anything else. Proves through and through how this place deals with taking responsibility for bad service, they don't...

The name implies that they know a thing or two about fries... but well, sadly they do not.

Only every X customer gets some fresh fries, so you most probably end up getting some tepid ones from the last batch. Nevertheless, don't worry, the servings are rather small. The coke was almost equally warm as the fries, delicious...

Bonus... it's probably the most expensive food you'll find around this...

Overall not a pleasant experience and I am not going to waste anymore of my time explaining how I had to explain why the self order machine didn’t have paper and was treated as if am lying at first and missing napkins … I didn’t like the upselling of the machine horrible inter grip and user experience...