Salotto — Restaurant in Munich

A restaurant is more than the food served - it's also about attitude and etiquette, especially im these complicated times. Nevermind that for some reason they didn't follow the instruction of guests registration and I wasn't asked for details, nevermind that the salad that goes with the lunch menu had canned corn and drowning in sauce, nevermind even that the pizza is average at most - what struck me is that they charge 3€(!) for tap water. Nobody said it will be charged when I ordered it, definitely not how much. The waiter said it is written in the menu - but I had no menu, I ordered from the lunch offer board. I always express my reservations, so I spoke to the manager. Appearantly she was the person I placed my order with, so when she came, I said this needed to be announced. She claimed, I should know it, it is common knowledge. Now, I paid for tap water before, but very few times over the years, it was always announced and it was always up to 1€. She insisted, it is in the menu - I told her, she saw I didn't get the menu, I ordered from the lunch board, so she should have said something - to this she repeated again and again how it is common knowledge, and I must have read it while waiting for a table. At a certain point I just paid it, because it became unbearable to listen to her twisted reality and when she started to talk about how they are losing money on the lunch deal...I gave up.

Needless to say, I won't return. The pizza itself was 10,90 with the small salad +3€ tap water - not really a lunch...

Yesterday we were walking around Lehel and wanted to eat pizza. Normally this place is always full, but this is no reason to be arrogant with customers right? We decided anyway to order to go. The cashier was absolutely rude (zero customer orientation). My 3-year-old daughter wanted a Hawaiian Pizza but the man told us in a very sarcastic way “here is not Italia Bella". We know this place is an „authentically italian place“ and therefore no way to use pineapple in pizza but… is this how you answer to your clients and specially to a 3 year old girl? When paying, my two cards did not work and the man said again "we accept cash and obviously cards that work". Wow...they should have devices that work because my cards worked at the next location without a problem.

I understand that the poor man was stressed out, but elegance and class come along with respect, and that is not there here. I have to say that the pizzas are really good, and always have been, but visiting a place is much more than just delicious food. Take care of...

Do not go here if you're not local. We got very little attention from wait staff, and then German-speaking guests got food well before we did. People who sat down 45 minutes after us got their food (two bowls of pasta and a pizza) before we did (just ONE simple pizza). And then they brought us the WRONG pizza after I asked politely where our food was after having been sitting for an hour and a half. We asked for our check, she said she would get it, and then we sat there for another fifteen minutes while she bussed tables (this place wasn’t even busy!) around us and ignored us. We ended up having to ask other staff for help (who didn’t help, they also ignored us and told us to just walk inside?). We walked inside and our waitress was there, who without saying a word to us gave us the check and our receipt. I’ve honestly never dealt with someone so blatantly dismissive and rude.

Also if you sit outside there are wasps everywhere flying into your food. Honestly terrible. ...