Bäckerei Höflinger — Restaurant in Munich

The coffee was good but I gave 1 star because of the service. This place needs to learn that food and service go hand in hand.

The individual behind the counter who served me (the lady with a cap) is extremely unfriendly and unwelcoming. It’s almost as if it’s a huge trouble to respond. The least you should do is politely smile or respond in a way that doesn’t make the person feel like they are a bother to you.

I am not sure if there is a racist tinge to the behaviour of the staff (I am visibly not Caucasian). It’s a shame as this place is close to where I’m staying and does have good stuff on the menu, I’ll go to the cafe opposite this one where I have experienced much more decency. I note from reviews that I am not the first person who has commented on the behaviour of the staff and from the responses of the management, it does look like they care but it’s a shame that not much has been done about it.

Tip to the staff: if you don’t want to display a very basic level of friendliness to customers, don’t be in the...

Came to have a tea 45 minutes before close. Was told we wouldn’t be getting regular cups because they needed to close in 45 minutes and clean up. Meanwhile, all patrons who arrived shorty before us were given regular cups, not to-go cups. The tea was €4,50 and I don’t think it’s proper customer service to refuse regular cups while the tea leaves we sat at for 20 minutes still had used cups from the last patrons before us and none were cleaned until we had left the table. This just isn’t...

We were told to change tables and stop opening the umbrella because it was unneccessary and others "appreciate the sun as well" even though the nearby guests were supportive and said they didn’t mind. The staff’s tone felt unnecessarily rude and dismissive. As an Asian group, we couldn’t help but feel there was a hint of bias in the way we were treated, especially compared to how others around us...