Coffee Fellows — Restaurant in Nuremberg

It would be blissful, if coffee fellows could educate its staff more on dietary restrictions. I ordered an iced strawberry matcha latte and only subsequent to that I noticed the drink was to be prepared with oatly milk (a coop). The bar keeper hadn’t yet added the milk alternative, thus I ceased the chance to make the necessary request to exchange the oat with soy milk, asking her if she could check for a gluten-free seal on the milk package explaining that I wasn’t doing so out out of mere whim but because I am celiac. I received a disapproving side eye from the bar keeper for my request, albeit I was the only customer in the store at 6:30AM in the morning. Instead of accommodating my dietary restriction – she embarked on a discussion with me elaborating with a sullen tone that she could only serve me the drink I had already paid for with oatly regardless of my request. I insisted and asked for cancellation of my order and reimbursement if she couldn’t afford for the extra service. Only after me stressing my case, she begrudgingly complied and made the same drink with soy milk for which I could perceive a gluten-free seal – an endeavor which cost her zero extra time as she even deterred from ever checking for any seal and on that account doubtfully induced any financial drawbacks. To me, this amounts to not only unpleasant but simply unnecessarily ignorant service. Albeit oats do not contain gluten the milk oatly produces simply might be contaminated with wheat, which one cannot verify, if there isn’t an according seal. I can’t take that risk. Cutting gluten might be a dietary lifestyle decision to many modern people. To those like me with celiac disease on the contrary – an autoimmune disease – consuming so much as traces of gluten poses severe long term health consequences. It is no different from offering a nut allergic nuts. Celiac disease doesn’t cause people regurgitating the allergen they just consumed and sending them panting for breath straight to the ER like it would with other food allergies and hence educate people with a lack on such knowledge accordingly fast paced. Long term however, celiac actually destroys the affected guts and immune systems in a far more dramatic manner than most other food allergies ever could. Hence, please require your staff to react with serviceable decency and compliance towards people with food allergies and dietary...

Chai Matcha Latte sounds quite tempting, doesn't it. Imagine going into the only okay-ish looking cafe in the station and hoping for a nice cup of that goodness and you get it all tasting like watered down badly-prepared cuppa matcha tea, meanwhile not even hoping to be warm. And imagine the disappointment that comes after happening upon a couple of vouchers you get at the toilet and only being able to use one of them. If that's not a dispointment, I don't know what to call it. As a side note, all cool places give you a discount for bringing your own mug and support your eco-friendly soul that way. Guess what. They are unable to support it all the way if you've given them the only voucher they can use that I...

Coffee is good, croissants are also very good and soft (at least the one i got) But the service is bad, it started with the grumpy sad face (the kind you give to your boyfriend when he is acting dumb) of the barista and continued on with her getting upset with me not taking my food right when it came out. She was grumpy and rude also to the other people in the coffee shop. If you are willing to get grumpy service, but then have a goodish coffee in a nice place while waiting for your train you should go for it. Please make sure your staff is up to the basic...