Hans im Glück — Restaurant in Stuttgart

I have been in a bunch of different "Hans im Glück" in Stuttgart and in other cities and as I was hungry and nearby I gave this one a try - on a Saturday early afternoon ( 2:30 pm ) without reservation. At the time of my visit a group of 3 guests just waited for being seated in front of me and a short while after a group of 2 were waiting after me. Several waitresses have been noticing there are people waiting for being seated but nobody seemed to care ... a little later ( 5+ mins ) somebody showed up and seated the person who arrived last ( the group of 2 ) first and disappeared for at least another 5 minutes claiming to have to clean the tables before seating guests, which is weird as there have been free tables ( already prepared ) nearby the entrance ( without any sign of reservation ).

After 10-15 minutes I finally had a place on a ( totally over sized ) table and was being served by Annika. Food was delicious, staff friendly.

Normally this review would be 3 stars due to the seating issues but as the rest was fine I decided to only deduct one...

Place is great but make sure to have reservations else it gets difficult. We ordered the veggie/vegan burgers and they certainly were amazing. We went for the abends menu (evening/dinner menu) We ordered the grünschnabel which was a basilikum drink. I liked it a lot ad it was refreshing. However the other drink called Brombeer was not really great. We also got ice which was piled on even over the glass limit, which made it impossible to stir without continuously dropping ice all over. The hostess did ask the bar tender to remove the extra ice though upon us making it evidently clear that it's not the best option for a drink. The burgers themselves were excellent, both Naturbursche and Abendrot. Again here we asked for a white sauce which would be minty but got recommended the Krauter Soße, a very oily green sauce that of course cannot compliment the fries :) On the other hand my choice of Avocado sauce was impeccable and...

I have been to other Hans im Glück many times, which have all provided me good experiences, but this Thursday evening's visit of this one has really disappointed me. First of all the waitress serving at our table was incredibly unrespectful and impatient, who came with a sigh, sat by the nearby table while taking our order, and even complained directly that she didn't have much time to hurry us. Not to mention that in the end she calculated all the food separately even when they should be under menu price, which was first corrected after some of us realized and argued for it. Also there were some other points like the Erdbeer Basilikum served was not with fresh leaves (not like in every other restaurants), one burger served was with wrong bread, the music in restaurant was so loud that we could hardly hear each other etc. In a word, luxury price, fast food service, a restaurant I would never think of...