Wilma Wunder Stuttgart — Restaurant in Stuttgart

Unacceptable Service and Unsafe Experience at Wilma Wunder

I wonder why Wilma didn’t like us so much…

On Thursday evening, July 17th, our group of four visited Wilma Wunder for dinner. We arrived at 21:40, well before the closing time of 23:00. Unfortunately, the experience was extremely unpleasant from the start.

We were seated outside, but the staff seemed disinterested and unwelcoming. Our waitress didn’t greet us with a smile or even basic courtesy, although we saw her joking and laughing with a male colleague nearby. When she came to take our order, her expression made it very clear that she wasn’t happy to see us.

We ordered: • 1 salad from the summer menu • 2 flammkuchen with salmon • 1 vegetarian flammkuchen with extra cheese

When I asked for extra cheese, she visibly rolled her eyes — something everyone at the table noticed. Shortly afterward, we asked for lighting since every other table had candles except ours, but she ignored us, repeatedly walking by without acknowledging our request.

Later, we ordered two lemonades and one tea. She returned with the drinks but accidentally spilled a mug of boiling water from the tray — splashing it onto me and my girlfriend, directly on our thighs and groins. This could have caused serious burns.

What shocked us even more was her reaction: no real apology, no shock or concern — just a casual “sorry” and then she left. She didn’t offer napkins, assistance, or even ask if we were okay. She didn’t offer to move us, though the entire table was wet, and we ended up relocating ourselves. We had to sit in wet clothes for the rest of the evening.

Then, the salad arrived without cutlery. When we asked for it, her facial expression made us so uncomfortable we didn’t feel safe speaking up again.

The flammkuchen came — only two instead of three. One was missing, and the vegetarian one had no cheese, even though I specifically requested extra. When we asked about the missing dish, she insisted we only ordered one salmon flammkuchen. All four of us clearly remembered ordering two.

At this point, my girlfriend calmly mentioned that the service was extremely unfriendly. The waitress suddenly exploded — she began speaking rapidly in German in what sounded like a scolding or rant. While we didn’t catch every word, the tone was aggressive, and we understood phrases like “if you don’t like it, then don’t come,” and “we don’t want guests like you.”

When one of our friends tried to ask for her name or speak with the manager, she refused and shouted something that made him go pale. He tried to look at her name tag, but she turned away and fled inside.

Our friend, who had previously celebrated a birthday there, was deeply embarrassed and apologized to us. He said he had never experienced anything like this in a German restaurant.

Eventually, we got tired of being ignored, insulted, and sitting in wet clothes, so we left. We didn’t finish eating and didn’t want to continue the evening there.

We did not finish our meals and left without paying due to the unsafe and unacceptable treatment. We are open to resolving this if the management feels otherwise.

To be clear: we have no complaints about the kitchen itself — the food that arrived came quickly. But the service was completely unacceptable, and the treatment we received was inhumane and unsafe.

If I’m mistaken about any details, I invite the restaurant’s management to check their camera recordings from that night. The events, expressions, and lack of action will speak for themselves.

This was one of the worst dining experiences I’ve ever had — not just poor service, but dangerous, disrespectful, and completely lacking in...

Unpleasant, humiliating, and even dangerous experience

I rarely write negative reviews, but in this case, I simply can’t stay silent.

We came to Wilma Wunder on July 17th around 9:40 PM — a group of four, just wanting to have a calm dinner. None of us were rude or demanding. We greeted the staff, politely placed our order, and sat down. But from the very beginning, I felt like we weren’t welcome there.

The waitress who served us didn’t smile once and treated us as if we were a burden. Meanwhile, we saw her being friendly and joking with other guests. That contrast made it even more upsetting — we were paying customers too.

What’s heartbreaking is that just before entering the restaurant, we took a photo of me standing happily with flowers at the entrance. I looked genuinely excited for a lovely evening — I could have never imagined how quickly that mood would be ruined.

But the worst part came later. She brought the drinks and accidentally dropped a mug of boiling water — right on me and one of our friends. The hot water splashed all over my legs and groin area — it was painful and shocking. And you know what she did? Almost nothing. Just muttered a quick “sorry” and walked away. No concern, no “are you okay?”, no napkins, no offer to help or move us. We had to clean up and change tables ourselves.

We ended up sitting in wet clothes, no longer interested in ordering anything else. The service remained tense and rude. It felt like anything we said irritated her. She argued about our order, pulled faces, and raised her voice — and at some point, I honestly started to feel emotionally unsafe.

As a woman, I felt especially uncomfortable — both physically and mentally. I came to relax and enjoy time with people I care about, but ended up feeling humiliated, hurt, and completely unwelcome.

We left having barely touched our food, with ruined moods and a deep sense of disappointment.

That photo at the entrance — where I looked so happy — now feels like a sad irony. I wouldn’t wish this experience on anyone. Respect, safety, and basic politeness aren’t luxuries — they are the bare minimum, especially in...

We were there with a large group of colleagues. Although the decor and the food was excellent, the organisation for handling a large group and the attitude of some employees towards us was quite rude. I have a torn muscle and struggle with stairs, so I asked an employee at the bar if I could use the upstairs disability toilet to avoid having to use the stairs down to the regular toilets and then back up again. I was kindly given permission, only to be rudely reprimanded by one of the servers, a woman with dark brown hair in a high ponytail, as soon as I went to use the restroom. The server who handled our table asked us to follow her for payment rather than settling payment at the table, which caused us having to line up. Chaos ensued. There was not really enough space to do so and it was hard for the server to find our orders, making it an unnecessarily long process. The same server who reprimanded me for using the disability toilet then rudely told one of my colleagues we were "constantly blocking her way" and that she "constantly had to ask us to move" and more rude exclamations in German, which my colleague didn't understand, but I did. (My colleague really wasn't that much in her way either, but only didn't see the server coming up from behind her as we were waiting for the rest of our group to be done paying...this server was clearly having a very bad day and took it out on us). We were asked to follow to begin with. That could have been handled better and the server who was rude to us can certainly check her attitude. Finally, we were told that someone forgot to pay their order. We all checked and none of us forgot to pay anything, meaning something was likely forgotten to check off when we settled our bill.

Again, the food and decor was really great. Organisation could use some work. One particular server could work on her approach and managing her frustrations towards paying customers who weren't all that complicated...