I'm bitterly disappointed with the outcome of my reservation.I booked in advance & also telephoned to explain that 2 out of the 5 had specific dietary needs.One of the party has a coeliac medical condition,there were only 3 options on the menu - but not only that,when asked why the fish wasn't gluten free,we were told it's because of the risotto that it is served with, but the risotto main dish on the menu is gluten free! How can this be?The couscous dish was described as gluten free, but couscous is made of wheat? This confusion, made us very unsure of the capability & understanding of the restaurant to cater for this dietary need.Another of our party is vegan, she had 2 options in the menu, salad 1 & salad 2. How can there be no warm option for a vegan?I'd telephoned in the morning to confirm that they could cater for the guests,I was told it's no problem.While there,we were only give 2 menu cards to share between 5 people. We ordered 2 bottles of water & after speaking with our waitress we decided that the evening was doomed & we decided to leave.We had to pay for the waters, 19€ which were open, 1 bottle not even started. I was embarrassed,wasn't the celebration...
Read moreThis restaurant is overpriced for what it offers and delivers. We ordered their asperge soup. This was served in a very small cup and was very waterly without much taste, except for the few pieces of asperges. My wife ordered a goat cheese salad, whereby the goatcheese was dry and had clearly been baked on a plate that was also used to prepare meat, while they were aware we are vegetarians. I ordered from their menu the aspergus dish with potatoes, without the salmon. Unfortunately, the asperges were not well prepared, and about a third were not ready to be eaten as they were hard and uncooked. It was likely that part should have been cut off before serving. After this disappointing experience we decided not to take any dessert. On a good note, the service was fine and appropriate.
Unless there is a major revamp in their offerings, including a new competent team, we would recommend avoiding...
Read moreZucker statt Salz auf den Pommes - Das I- Tüpfelchen der Probleme im Restaurant
Leider mussten wir als größere Gruppe eine schlechte Erfahrung auf der Seeterasse des Steigenberger in Konstanz machen. Gut war die Location und wie der Tisch gedeckt war, plus die Eventorganisation
Der Service ist sehr durchwachsen und im Nachhinein hat man sich entschuldigt mit den Worten, das heute nur Aushilfen und Azubis gearbeitet haben. Wir hatten ein Probessen, bei welchem die Portionen deutlich größer waren, wie was wir am Tag selbst dann bekommen haben. Diesem ist man sich bewusst, aber warum macht man ein Probeessen, wenn letztendlich alles anders ist (dieses haben wir auch gezahlt). Das fühlt sich fast nach „Betrug“ am Gast an. Die Pommes kamen mit Zucker anstatt Salz, sehr peinlich für eine „renommierte“ Küche. Angebrochene Wasserflaschen wurden abgeräumt, neue hinzugefügt, so kann man die Rechnung auch hochtreiben. Die Rechnung hatte nicht gepasst und es wurden zuviel Essen abgerechnet.
Schlussendlich bekamen wir eine sehr kleine Gutschrift auf das essen, aber in Konstanz gibt es mit Abstand bessere Restaurants die sich im Service und Essen um Klassen vom Steigenberger...
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