Fermento — Restaurant in Budapest

We ordered two very different pizzas at Fermento Budapest. One of them was original Neapolitan Bufala D.O.P, and the other one a gluten-free vegan pizza.

Both were a huge disappointment for us, especially, after our initial expectations based on the reviews and recommendations.

The pizzas were not hot at all, warm at best. It felt like they did not have their oven at the right temperature,

The gluten-free crust was extremely thick, beyond enjoyable. It was more like you were eating some kind of experimental yeastless flatbread, which was cold in the middle.

The regular pizza dough was too chewy, not crispy at all and extremely dense. It was difficult to chew and to swallow, seemed like it wasn’t proofed enough. Also didn’t have that distinct look and taste of woodfire oven pizzas, even if we saw making it in a woodfire oven.

They seemed to lack any kind of ventilation. The smoky odor was so harsh, that it became uncomfortable. I know that baking pizza in a woodfire oven is definitely a pro for a restaurant, but when the smoke starts to almost make you cry, I don’t think it’s handled in the right way.

I personally did not feel comfortable with the waiter as well. Yes, this is a very subjective matter, and he seemed kind and talkative. But there were 2 moments when I just didn’t feel comfortable as a guest.

First, when he was criticizing other guests. Just by the experience I know that this is not a good sign and definitely not a sign of someone genuinely caring for their customers. The same person could easily criticize me to others next time.

Second, when he was kind of laughing at us when we ordered water as a drink. We asked him a lot about their pizza, especially the gluten-free flour they use. Then we ordered a large bottle of still water, and he just smiled at us. “Really?” he asked. “I thought that you were such an expert that you would order at least some lemon soda or something.” I don’t know, again, this can be just me, but I don’t like to be treated like this in a restaurant. If I want to order water, I order water, and that doesn’t make me less of an expert. Not that I need to be an expert in order to eat in a...

It was not my first time here, I feel this place is one of the better ones and based on the prices it should be among the bests. The service is nice, they were kind and they have nice drinks, the waiters know the wines which is a pleasant surprise. The pizza is good, but not the best, this time the doe and the topping were not extraordinary like in the autumn. Maybe they changed the chef, but I expected more from this place. For me the desert was the main reason why I couldn't give more than 4 stars, actually the tiramisu itself isn't worth more than 2 stars. It was a foam with a few cake pieces and the whole thing tasted like sugar only. Almost every homemade one is better, not to mention the ones in Italy. Maybe they are not making this but I would not sell it if it doesn't meet the standards. It just lowered the overall experience. I hope they will keep up with the quality and I will be pleasantly surprised on...

My family and I had a very disappointing experience at this place. We were treated extremely poorly by two staff members — unfortunately, I don’t know their names, but one of them was a bald man with a beard.

When we arrived, no one came to greet or assist us, so we decided to sit at a table on our own. After waiting for more than five minutes without any attention, I went to pick up a menu myself. At that moment, the bald employee asked if we had a reservation. When I said no, he simply replied, “Goodbye,” and walked away.

He didn’t offer us any alternatives — no option to wait for a table or order takeout. As we were leaving, he even grabbed the baby’s high chair we had used and threw it aside in a very aggressive manner.

This was one of the worst customer service experiences we’ve ever had. The staff seemed completely unprofessional and unprepared to deal with guests. I would not recommend this...