Aubree @Sadashivanagar

I am writing this review with immense frustration and deep disappointment in Aubree bakery's customer service. My recent experience with them has been nothing short of a nightmare, leaving me utterly dismayed and upset.

Let me start by expressing my utmost dissatisfaction with the quality of my last order. The cake (Order ID: 66333) I received was an absolute disaster. It was not only inedible but also appeared to have been stored in less than ideal conditions. The spoiled state of the cake was appalling, and it was far from the standard I had come to expect from Aubree. To add insult to injury, the cake ruined the entire event I had planned with great anticipation.

In an attempt to resolve this issue, I promptly returned the cake, hoping that Aubree would rectify the situation and restore my faith in their bakery. However, the customer service I have encountered throughout this ordeal has been beyond frustrating. Instead of addressing my concerns and providing a clear resolution, Aubree's response has been a monotonous refrain of "we tried reaching out to you." It is both infuriating and insulting to receive such generic and dismissive replies, as if my legitimate complaints and distress don't matter.

In fact, I am so appalled by the level of customer service I have received that I am willing to share my entire WhatsApp chat conversation with Aubree. This chat clearly demonstrates the ineptitude and lack of empathy displayed by their support team. It showcases their repeated failures to address my concerns, offer a satisfactory solution, or even show a basic understanding of the severity of the situation. I am willing to provide this evidence to anyone who wishes to see just how abysmal Aubree's customer service truly is.

I had entrusted Aubree with the important task of making my child's monthly birthdays special, with plans to continue this tradition for their highly anticipated first birthday. However, this experience has shattered my confidence in Aubree's ability to deliver on their promises. The negligence displayed in both the quality of the cake and the customer service has not only ruined my trust but also dampened my excitement for future celebrations.

I demand a swift and satisfactory resolution to this matter. Aubree needs to take immediate responsibility for their shortcomings, provide appropriate compensation for the complete letdown, and restore my faith in their bakery. As a loyal customer, I deserve better treatment and genuine efforts to rectify the damage caused by their incompetence.

Regrettably, unless Aubree demonstrates a genuine commitment to rectifying this situation, I can no longer trust them with my business. It deeply saddens me to write this review, as I had held Aubree in high regard, but my experience demands that I share my frustration and warn others about the lackluster service and disappointment they may encounter.

I urge potential customers to think twice before placing their trust in Aubree bakery. They have shown a complete disregard for customer satisfaction and have left me feeling deeply upset and betrayed.